WinFax Macro for Word 2000/XP/2002/2003

This program requires Microsoft Word and WinFax PRO/TalkWorks PRO. It is not stand-alone fax software. You will require a version of WinFax PRO or TalkWorks PRO from the compatible list below to send faxes from Microsoft Word. This program will add WinFax icons to Microsoft Word, allowing you to fax directly from Microsoft Word without having to switch the printer driver to WinFax. You can also customize settings for your faxing, use styles to automate faxing and send fax merges with ease.

Microsoft Office and Microsoft Word are registered trademarks of Microsoft Corp. WinFax PRO, TalkWorks PRO and WinFax Basic Edition, are registered trademarks of Symantec Corp.

The WinFax Macro for Word will function with the following versions of Microsoft Word:

· Microsoft Word 2000 (English language, all releases)

· Microsoft Word XP/2002 (English language, all releases)

· Microsoft Word 2003 (English language, all releases)

Future versions of Microsoft Word may also be supported, but have not been tested at the time of release of this document.

Supported WinFax PRO and TalkWorks PRO versions include:

· WinFax PRO 8.02, 8.03 (If you are using 8.0 or 8.01, you can update to 8.02 or 8.03 from Symantec by downloading a patch file)

· WinFax PRO 9.0 (All revisions, 9.02 or 9.03 recommended)

· TalkWorks PRO 2.0 / 3.0 (All revisions, 2.02, 2.03 or 3.0 recommended)

· WinFax PRO 10 (All revisions. Support the Photo Quality Printer driver. See note below if using Version 10.02 and Windows XP)

· WinFax Basic Edition 9, 10 (All revisions, 9.02, 9.03 or 10.x recommended. Support the Photo Quality Printer driver)

NOTE: English language releases of WinFax or TalkWorks supported only. Versions prior to 8.02 are not supported. Versions 9.03 or higher are recommended.

NOTE: The WinFax Mail Merge feature does not function with WinFax PRO 10.02 with Windows XP. Symantec has corrected this problem with release version 10.03. If you have WinFax PRO 10.02 installed, it is recommended you update to release 10.03 or later as recommended by Symantec. Contact Symantec for more details or visit the GetFaxing.com Web site.

Installing the WinFax Macro for Word

Downloading the software

You can download the WinFax Macro for Word by clicking this link, or from many of the leading third-party download sites such as C.Net’s Download.com, Simtel and ZDNet.com

Installing the WinFax Macro for Word

1. Double-click the wfxmacro.exe file to start the installation. The WinFax Macro for Word Installer dialog box will appear, as shown below:

NOTE: Some dialog box options may not appear exactly the same as displayed in this manual due to updates/changes to the software.

2. Click Next to continue the installation process.

3. Updated information regarding the WinFax Macro for Word will be displayed in the next screen. Please read the information carefully and ensure you meet the minimum requirements to install the application. Click Next to continue to the License Agreement.

License Agreement

4. Please read and review the license agreement, you must agree to the license agreement prior to install of the application. Click “I agree to these terms and conditions” and then click Next.

Registration Name and Registration Code

5. Enter your registration name and registration code as provided to you at time of purchase. If you have not yet purchased the product and wish to use the trial version, you can leave these fields empty and continue with the installation. If you do not enter your Name and Registration code, the application will be active but some functionality will be disabled or limited. You can enter the registration name and code at any time after installation by clicking Tools, WinFax Macro Setup and Activate.

NOTE: If you have problems entering your Name or Registration Code, please e-mail technical support at support@getfaxing.com or click the Web site link on the registration dialog box.

Selecting the Install files and Installation Directory

6. Select the options you wish to install. By default, all options are enabled and are recommended. The default installation folder is “\Program Files\WinFax Macro”, if you want to change this directory, click Browse and select a new directory location. Click Install to continue the installation process.

7. The installation process is now completed. Please read any additional information displayed here and then click Finish to close the WinFax Macro for Word Installer.

NOTE: Enable the option “Start Microsoft Word” to start Microsoft Word after installation. Please see the Security Level information below regarding Macro Security dialogs that may appear when you start Microsoft Word.

About Macro Security Levels in Microsoft Word

Macro security levels in addition to anti-virus software are a primary defense against malicious code and viruses that can be executed in Microsoft Office products. You should use the High macro security level for most situations because a lower level will increase your vulnerability to malicious attack.

Macros, whether you purchase, write or record them, can be exceptionally useful and save you time. Unfortunately, if you use unsigned macros, the High macro security level will result in your seeing many annoying security warnings. In fact, unsigned macros are automatically disabled at the High macro security level.

The WinFax Macro is digitally signed by GetFaxing.com, but before you can execute this macro in Word you must first “trust” the macro publisher, “GetFaxing.com”. In the next section you will find the steps required to trust the WinFax Macro depending on your security level in Microsoft Word. By default, the security level in Microsoft Word is set to High (the recommended setting)

If you use High macro Security level in Microsoft Word (Recommended)

If you are using High Security level in Word, after you install the WinFax Macro you will be presented with a warning dialog box. This warning prevents macros you are not aware of from executing. The following steps will allow you to confirm to Microsoft Word that the WinFax macro is safe, and allow Word to execute this specific macro without any further security warning dialog boxes.

1. The Security Warning dialog appears when you start Microsoft Word. After ensuring the document contains macros by GetFaxing.com, click the Details… button.

2. The Digital Signature Details dialog box appears. This dialog box displays the signer information. Click on the View Certificate button to continue.

3. The Certificate dialog box appears. This dialog box contains information about the certificate, the issuer and other certificate details. From the General tab, click the Install Certificate… button.

4. The Certificate Import Wizard dialog box appears. Click the Next button to proceed with the installation of the certificate.

5. Ensure the default option “Automatically select the certificate store based on the type of certificate” is selected, and then click the Next button.

6. Click Finish to complete the installation. A dialog box will appear confirming that you wish to install the certificate from GetFaxing.com and will include a “thumbprint” to confirm that this is the original “GetFaxing.com” macro. Click Ok to confirm the installation.

7. Now exit Microsoft Word by clicking “Disable Macros” and then File, Exit.

8. Start Microsoft Word, and the following Security Warning dialog box should appear:

9. Select the option “Always trust macros from this publisher” after confirming the dialog box indicates macros by GetFaxing.com. Now click the Enable Macros button.

Each time you start Word you are no longer warned about the security of the WinFax macro, as it is now trusted.

If you use Medium Macro Security level in Microsoft Word

If you are using Medium Security level in Word, a similar dialog box will appear requesting you to enable or disable the macro. Confirm the macros are by GetFaxing.com and then click Enable Macro. You will have to repeat this step each time you start Microsoft Word. If you want to trust this macro and omit this additional step, you must follow the instructions as described in the section “Using High Security level in Microsoft Word”.

If you use Low Macro Security level in Microsoft Word (Not Recommended)

If you are using Low Security level in Word, the macro will automatically start and no dialog box will appear. Although this a legitimate macro and completely safe, you may want to set your security to Medium or High so you have control of what other macros may be executing in Microsoft Office. For more details on security please see the Microsoft Office documentation.

Congratulations! You have now successfully installed the WinFax Macro for Word and now you can start sending faxes directly from Microsoft Word with ease!

You should now see the WinFax icon in the toolbar, a WinFax option from the File Menu and WinFax Macro Setup and WinFax Mail Merge from the Tools Menu.

NOTE: If you do not see the WinFax menu options or the WinFax icon on your Word toolbar, click Tools, Templates and Add-Ins and enable the “wfword2k.dot” add-in

Using the WinFax Macro for Word

To fax a document from Word, click the File menu, and then click the WinFax option or click the WinFax icon on the Word toolbar. If WinFax or TalkWorks is not already active, it will be started and the Send dialog box will appear. You can enter the recipient details in the Send dialog box and click Send. The document is then transmitted as a fax via WinFax PRO/TalkWorks PRO.

NOTES:

· When you click on the WinFax icon, or the WinFax item from the File menu, the printer driver is set to WinFax and the document is printed to WinFax. Once completed, the original printer driver is restored. You do not need to choose the WinFax printer driver, or switch to your default printer after the fax is completed.

· You may see the error message “Compile Error in Hidden module: wfxMacro” if WinFax PRO or TalkWorks PRO is not installed, or you have not started WinFax PRO/TalkWorks PRO after initial installation. See the section: Trouble Shooting the WinFax Macro, for more information.

· If you do not see the WinFax menu options or the WinFax icon on your Word toolbar, click Tools, Templates and Add-Ins and enable the “wfword2k.dot” add-in

WinFax Macro Setup

To setup WinFax macro options, click the Tools menu, and then click WinFax Macro Setup. In this setup, you can configure specific options for the macro when faxing from Microsoft Word.

Send using Fine resolution

Enable this option to always send faxes using the highest resolution available to WinFax. Fine (or High) resolution is 200 x 200 dots per inch. If you disable this option, faxes will be transmitted using Standard (or Low) resolution at 200 x 100 dots per inch. Disable this setting when you want to transmit your faxes at a higher speed. This option is available to the Print to WinFax and WinFax Merge macro options.

Always show the send screen when using styles

You can use styles to automatically retrieve the name, fax number and other details from a document via the use of Word styles. This option forces the send dialog box to appear allowing you to add additional information to the fax. When this option is disabled, and styles are used, the fax is immediately sent without any additional user interaction. This option is only applicable when there are WinFax specific styles defined in your Word document. For more information on defining Word Styles please see the section using the WinFax “Wfx” Styles.

NOTE: This option is specific to the Print to WinFax macro only. It does not apply to the WinFax Merge macro.

Send using the Photo Quality Printer Driver

If you are using WinFax PRO 10 or WinFax Basic Edition version 10, you can configure the WinFax macro to use the highest quality output by selecting the Photo Quality Printer Driver.

Click the Tools menu, and then click WinFax Macro Setup. You can configure the Photo Quality Printer driver for merges or one-time fax sending from Word. Click the Print To WinFax tab and check the Photo Quality Printer driver option. For fax merges, click the WinFax Merge tab and check the Photo Quality Printer driver option.

NOTE: This option is available with WinFax PRO 10 and WinFax Basic Edition version 10 only. This option is not available for all other versions of WinFax PRO or TalkWorks PRO

Send using the ClearFax Printer Driver

ClearFax is an optional third-party printer driver for faxing. With ClearFax you can produce stunning, high-resolution output - even on the oldest fax machines. The WinFax macro automatically detects and supports the ClearFax printer driver and there is no setting required to use this printer driver. For more information on the ClearFax Printer Driver, visit http://www.clearfax.com

NOTE: If the ClearFax printer driver is installed, the WinFax macro will automatically detect and use this printer driver for all faxes.

Send by options

You can configure how WinFax will send the faxes from Word. This drop-down list will contain all send options available to your WinFax or TalkWorks configuration. Send options may include: Fax, Internet, Broadcast and E-mail. The default option available to all installations of WinFax or TalkWorks is Fax. If you subscribe to the Concord Internet Fax service, you can send faxes via the Internet.

NOTE: Only the options available for your installation of WinFax or TalkWorks will be listed. Binary File Transfer (BFT) and Compressed BFT is a format used to send to other WinFax or TalkWorks recipients. For more information on BFT and Compressed BFT please see your WinFax PRO or TalkWorks PRO user’s guide or on-line help.

Dialing options (For North American Dialing)

You can configure the WinFax macro to automatically split the country code, area code and local 7 digit number when dialing. This option is useful if your data may or may not contain the country code. For example, a fax number entered as (716)555-1212 would be dialed at +1 (716) 5551212. A fax number entered as 413-555-1212 would be dialed as +1 (413) 5551212. WinFax will use the appropriate dialing rules when sending the fax. This option is available to both the Print to WinFax and WinFax Merge macros.

NOTE: This feature is designed for North American phone numbers only.

Using the WinFax (Wfx) styles

A style is a named collection of attributes that can be applied to the text in a Word document. The WinFax macro will use the styles to search the document for specific data to be sent to WinFax, such as the recipient name and fax number.

By use of styles, you can automatically pick up fax details from the document and have it sent to WinFax without any additional typing!

Microsoft has a tutorial on how to use styles in your documents. Click here to view this tutorial.

Use the Styles and Formatting command on the Format menu to apply a WinFax style to the appropriate text in your document. The WfxFaxNum style is a required style as it should contain the fax number.

Here is a list of the styles that can be used within a Word document. These styles must be created before they can be used in a document.

· WfxFaxNum - The recipient’s fax number.

· WfxRecipient - The name of the recipient. (Optional)

· WfxTime - The time that the fax will be sent. (HH:MM:SS) (Optional)

· WfxDate -The date that the fax will be sent. (MM/DD/YYYY or MM/DD/YY) (Optional)

· WfxCompany - The recipient’s company name. (Optional)

· WfxSubject - User-definable information. (Optional)

· WfxKeyword - User-definable information. (Optional)

· WfxBillCode - User-definable information. (Optional)

· WfxFaxNumCC – The Fax Carbon Copy (CC) recipients fax number. (Optional)

· WfxRecipientCC – The name of the Carbon Copy Fax (CC) recipient. (Optional)

NOTE: Since Word styles based on the Paragraph style apply to an entire line or cell, ensure that each piece of information is on a separate line. If desired, the text may be hidden. Use the Font menu option on the Format menu to make the text hidden.

NOTE: In some versions of WinFax PRO, WfxKeyword and WfxBillCode styles are only functional when the Show Send Screen when using Styles option is disabled. If the Show Send Screen when using Styles option is enabled, the WfxKeyword and WfxBillCode must be manually entered.

Creating the WinFax (Wfx) Styles

For Word XP/2002/2003

1. Click Styles and Formatting on the Formatting toolbar, or click the Format menu, and then click Styles and Formatting.

2. In the Styles and Formatting task pane, click New Style.

3. In the Name box, type the name for the style. For example, WfxFaxNum.

4. In the Style type box, click Character. (If you are using a merge document, choose Paragraph)

5. Click OK and repeat for each of the wfx styles you wish to use.

For Word 2000

1. Click the Format menu, and then click Styles.

2. In the Styles dialog box, click New.

3. In the Name box, type the name for the style. For example, WfxFaxNum.

4. In the Style type box, click Character. (If you are using a merge document, choose Paragraph)

5. Click OK and repeat for each of the wfx styles you wish to use.

NOTE: A paragraph style controls all aspects of a paragraph's appearance, such as text alignment, tab stops, line spacing, and borders, and it can include character formatting. A character style affects selected text within a paragraph, such as the font and size of text, and bold and italic formats.

The following is a list, with descriptions, of the available WinFax Wfx styles:

Wfx Style	Description
<<WfxFaxNum>>	Fax number (47 characters maximum)
<<WfxRecipient>>	Recipient's name (31 character maximum)
<<WfxTime>>	Transmit time (HH:MM:SS time format required)
<<WfxDate>>	Transmit date (MM/DD/YY date format required)
<<WfxCompany>>	Company (42 characters maximum)
<<WfxSubject>>	Subject (79 characters maximum)
<<WfxKeyword>>	Keywords (33 characters maximum) Available when Show Send Screen is disabled
<<WfxBillCode>>	Billing code (26 characters maximum) Available when Show Send Screen is disabled
<<WfxFaxNumCC>>	Fax Carbon Copy (CC) number (47 characters maximum) WfxTime, WfxDate, WfxSubject if used also apply to this fax
<<WfxRecipientCC>>	Recipient's Carbon Copy (CC) name (31 character maximum) WfxTime, WfxDate, WfxSubject if used also apply to this fax

WfxFaxNumCC and WfxRecipientCC styles are used to send a duplicate fax (a Carbon Copy) to another recipient. If used in conjunction with WfxTime and/or WfxDate, both recipients will receive the fax at the time and date specified. The WfxCompany, WfxKeyword and WfxBillCode details will only apply to the original recipient. The WfxSubject will apply to both recipients.

For more information on applying a style to a document please see the Microsoft Word documentation.

NOTE: A Microsoft Word document with example wfx style usage is included in the installation directory.

Using the WinFax Word Fax Merge macro

You can fax a mail merge document created in Microsoft Word to multiple recipients automatically. Each document is faxed to the destination based on the data you have provided in the Word Merge. To fax a mail merge you must have a mail merge source created in an active window.

NOTE: Before you attempt a fax/mail merge, you should familiarize yourself with how the Microsoft Word mail merge works. For more information, see your Word documentation or the Microsoft Web site. Click here for an on-line tutorial on Microsoft Word Mail Merge

Create or select the mail merge database in Microsoft Word 2000/XP/2002/2003

1. Click the Tools menu in Microsoft Word 2000, and then click Mail Merge. The Mail Merge Helper dialog box appears. In Word XP/2003, click Tools, and then click WinFax Mail Merge. Click OK. The Mail Merge Helper dialog box appears.

2. Under Main Document, click Create. Select Form Letters from the list. A Microsoft Word query dialog box appears.

3. Click Active Window. The Mail Merge Helper dialog box reappears.

4. If you already have a data source, such as a Microsoft Access database or an Excel spreadsheet, click Open Source, locate and select the source file, then proceed to step 12.

5. If you do not have an existing data source, under Data Source, click Get Data, and then select Create Data Source from the list. The Create Data Source dialog box appears

6. Remove and add field names in the Create Data Source dialog to create database headings. To change the order of the fields, select the field and click the Move arrows. You must add a field for fax number when merging to WinFax/TalkWorks PRO.

7. Once the fields you intend to use are set up, click OK. The Save Data Source dialog box appears.

8. Select a folder and give the file a name. For example:

Folder: My Documents
File Name: MERGE.DOC

9. Click OK. A Microsoft Word query dialog box appears

10. Click Edit Data Source. A Data Form dialog box appears and displays the fields you created.

11. Fill in the appropriate recipient information. Click Add New to enter further recipients.

12. Once you have finished entering recipients, click OK. A merge field toolbar appears above the Word document.

NOTE: It is not necessary to send all the merge fields to WinFax/TalkWorks PRO. Information that is common to all recipients, such as your company name or address should be typed on the document itself.

Set up the merge document in Microsoft Word 2000/XP/2002/2003

1. Place the cursor where you want information from the database to appear in the Word document.

2. Click the “Insert Merge Field” icon from the mail merge toolbar. Select the appropriate database field from the list that appears.

3. Create the document in Word and repeat step 2 for each merge field you want to have appear on the fax document.

NOTE: Merge fields may appear anywhere on the document and you can have multiple sections and page breaks. The fax number stored in the database source must have the appropriate area codes if required.

Send the merged document to WinFax/TalkWorks PRO

1. In Microsoft Word, click Tools, and click WinFax Mail Merge. A WinFax Mail Merge Macro dialog box appears.

NOTE: If you see the message "The document is not an active mail merge source", then you will need to prepare a mail merge source or switch to an active window that contains a mail merge source before selecting WinFax Mail Merge from the Tools menu.

NOTE: If you see the message “Possible Cover.db corruption …” please read the section, Trouble shooting the WinFax Macro.

2. From the WinFax Mail Merge dialog box, select the appropriate Merge Field Names from the drop down lists. WinFax/TalkWorks PRO requires a Fax Number. All other Merge Field Names selections are optional.

NOTE: You can specify a First and Last name if you are using separate merge field names. Both names will be sent to WinFax/TalkWorks PRO. If the merge field contains both a First and Last Name, use the First Name or Names drop down list only and set the Last Name drop down list to None.

3. Merges can now be scheduled, held in the Outbox or sent at the off peak time you have configured in WinFax/TalkWorks PRO. Schedule the merge by clicking the Schedule tab.

4. Click the Attach tab (optional) if you want to attach additional documents to the merge document. You can attach FX?, TXT, DOC, and other files that have a Windows association.

5. Select the Cover Page tab (optional). The drop-down list will display all cover pages that are available. A fill-in text box will appear if you select a cover page. If the selected cover page has a Subject field, enter the subject.

6. Click the Options tab to select the resolution and printer driver settings. Uncheck the Send faxes using Fine resolution option if you want all your faxes to be transmitted in Low (100 x 200 dpi) resolution. The default option is Fine resolution. If you are using WinFax PRO 10 or WinFax Basic Edition 10 you can select the WinFax Photo Quality printer for your fax merge.

7. When you are ready to begin the Fax Merge process, click the Merge button.

The macro now populates the merge fields with the data and opens a new window. This document is converted to a fax and the document window is closed. The process will repeat for each entry in the database. Faxes will be transmitted according to the settings you selected.

The phone number database used in the mail merge can be created within the mail merge procedure or can be linked to an existing file. Word can use the following types of files as sources for data: ASCII Text Files, Excel Spreadsheets, Schedule Plus Contact Lists, Outlook and Exchange Personal Address Book.

NOTE: If a dial prefix is required, it must be enabled in WinFax/TalkWorks PRO.

Uninstalling the WinFax Word Macro

To automatically remove/uninstall the WinFax macro, follow these steps:

For Windows 95, 98, Me, NT 4.0, 2000, XP

1. In Microsoft Word, click the Tools menu, and then click Templates and Add-ins.

2. Uncheck the Wfword2k.dot template, and then click Ok. The WinFax menu selections and icons should now be removed from Microsoft Word.

3. Click File, and then click Exit. This will close Word.

4. From the Windows desktop, click the Start button.

5. Point to Control Panel, and double-click Add and Remove Programs

6. Select “WinFax PRO Macro” from the list of programs and click “Change/Remove”

NOTE: You can also perform the uninstall process by clicking Start, Program Files, WinFax PRO Macro for Word, and select the Uninstall GetFaxing.com WinFax Macro option.

If the automatic uninstall fails, or an uninstall option is not available in Windows you can manually remove the WinFax macro, follow these steps:

For Windows Me, 2000, XP

1. In Word, click the Tools menu, and then click Templates and Add-ins.

2. Uncheck the Wfword2k.dot template, and then click Ok. The WinFax menu selections and icons should now be removed from Microsoft Word.

3. Click File, and then click Exit. This will close Word.

4. From the Windows desktop, click the Start button.

5. Point to Search, and point to For Files or Folders

6. In the Search field, type: Wfword2k.dot and then click Search Now.

7. Select the file found in the Office/Startup, Office10/Startup or Office11/Startup directory.

8. Press the delete key, and click Yes to confirm.

For Windows 95, 98, NT 4.0

1. In Word, click the Tools menu, and then click Templates and Add-ins.

2. Uncheck the Wfword2k.dot template, and then click Ok. The WinFax menu selections and icons should now be removed from Microsoft Word.

3. Click File, and then click Exit. This will close Word.

4. From the Windows desktop, click the Start button.

5. Point to Find, and point to For Files or Folders

6. In the Named field, type: Wfword2k.dot and then click Find Now.

7. Select the file found in the Office/Startup, Office10/Startup or Office11/Startup directory.

8. Press the delete key, and click Yes to confirm.

NOTE: The macro is also removed when you uninstall WinFax or TalkWorks.

If WinFax icons or menu options still appear in Word, you can remove them manually. To remove the WinFax icons or menu options from the menu bar or toolbar, follow these steps:

1. Start Word.

2. Click Tools, and then click Customize. The Customize dialog box appears.

3. For each of the WinFax menu options that appear, you will need to drag and drop the item to the Customize dialog box.

Select one of the items below that you want to remove, and drag and drop the item to the Customize dialog box. You will need to repeat this step for each item you wish to remove.

· The Fax icon that appears in the Toolbar.

· The WinFax option that appears on the File menu.

· The WinFax Mail Merge option that appears on the Tools menu.

4. Click OK, and then Close Word.

Registering the software

Continued use of this software requires purchase. The unregistered trial version allows 5 merge recipients at a time. In addition, a registration dialog box appears for every fax you transmit from the macro.

NOTE: For volume or site license purchasing contact us at our Web site at http://www.getfaxing.com for more details.

Once you purchase this software, these limitations are removed. For current pricing and to register this software, visit our Web site: http://www.getfaxing.com

1. To activate the software, click on Tools, WinFax Macro Setup.

2. Click the Activate button.

3. Enter your Full Name and Registration number as you received it from GetFaxing.com

4. Click the Activate Software button.

Troubleshooting

Installing the macro in Word

If you have problems installing the macro using the supplied installer program, you can manually install the macro by copying the wfword2k.dot template file found in the installation directory to the appropriate Office\Startup directory.

The default directory for Word 2000 is:

<Drive Letter::>\PROGRAM FILES\MICROSOFT OFFICE\OFFICE\STARTUP

The default directory for Word XP/2002 is:

<Drive Letter:>:\PROGRAM FILES\MICROSOFT OFFICE\OFFICE10\STARTUP

The default directory for Word 2003 is:

<Drive Letter:>:\PROGRAM FILES\MICROSOFT OFFICE\OFFICE11\STARTUP

Registering/Activating Problems

If your registration code does not activate/enable, please ensure that the name and registration number you enter is exactly the same as you received it. Do not enter any additional trailing spaces or characters in your name or registration number. If the registration name or number is still not accepted, please email GetFaxing.com technical support for additional instructions.

Error Messages

Cover.db corruption message when you click Merge.

If you receive the error message “Cover.db corruption” when you attempt to perform a fax merge, you may encounter problems selecting a cover page for your fax merge. This error is caused when the WinFax Macro is trying to read the WinFax cover.db file. This file contains information about the cover pages available in WinFax PRO/TalkWorks PRO, and it is read by the macro to display a list of available cover pages you can select in your fax merge.

This error does not prevent you from performing the fax merge. It will not allow you to select any additional cover pages available in WinFax PRO/TalkWorks PRO.

To correct this problem, the cover.db file must be rebuilt or restored by WinFax PRO.

1. Search for the file cover.db in the data directory being using by WinFax.

2. Select the found file, click File, and click Rename.

3. Rename the file to cover.old and press Enter, the file is renamed.

4. Close the Find window.

5. Start WinFax PRO

6. In the Message Manager, click View, and click Cover Pages.

If you have WinFax PRO 10.0x, continue with the following steps:

7. In WinFax PRO 10, Click Tools, and click Maintenance Utility.

8. Click Launch Applet, select DB file repair and click OK.

9. Select Cover Page and click OK.

10. Click Yes to continue with database rebuild.

11. Ensure the Cover folder is correct. If not, use the browse button to specify the correct location. Click OK.

12. Click Finish.

13. Restart WinFax PRO and try again.

Run time error 5853 invalid parameter when merging.

This error may occur after a fax merge is complete. Ensure the database you use contains a fax number for each recipient.

Nothing appears in the Outbox when printing or merging to WinFax

This problem may occur if the WinFax PRO printer driver is not installed or is damaged. You may need to re-install the printer driver by clicking Tools, Maintenance Utility in WinFax PRO 10.0x.

If you are using WinFax PRO 10.02 and Windows XP, it is recommended to contact Symantec and obtain version 10.03. Please see note in Requirements regarding WinFax PRO 10.02 and Fax Merge compatibility.

Technical Support

If you are still unable to resolve your problem or require additional assistance please contact use directly via e-mail or via our support forums on GetFaxing.com

Web: http://www.getfaxing.com

Email: support@getfaxing.com

Technical support for WinFax PRO and upgrade requests should be directed to

Symantec

You are also welcome to post your questions concerning WinFax PRO at our GetFaxing.com support forums.