Support

In terms of importing WinFax PRO faxes (logs) and contacts (phonebooks) into FaxTalk the import capability requires that the WinFax PRO software be installed on the machine in order for the FaxTalk software to access the WinFax PRO data.

If you are moving to a new machine and cannot install the WinFax PRO software (such as the case when moving to a machine with a newer version of Windows) you will need to perform the process of importing the data from WinFax PRO to FaxTalk on the older machine that has WinFax PRO installed and then move the data to the new machine to be used by FaxTalk.

Step 1 – Install FaxTalk on machine with WinFax PRO installed
For this part of the task you can use the trial version of the FaxTalk which can be downloaded from the GetFaxing.com web site. Install the FaxTalk trial software onto the old machine that has the WinFax PRO software installed with the data you wish to import. Once the FaxTalk software is installed you can then import the WinFax PRO fax and contact data into the FaxTalk software.

Step 2 – Backup FaxTalk data and settings
After importing the WinFax PRO data into FaxTalk you will need to make a backup of the data in FaxTalk for use on the new machine. To make a backup of your existing data on the old machine there is a utility called FaxTalk Backup included with the FaxTalk software to back up all of your data files and settings stored in FaxTalk to a single backup file. The FaxTalk Backup utility can be found in the FaxTalk program group accessed under Programs (or All Programs) from the Windows Start menu.

1. Open the FaxTalk Backup application.
2. On the Backup tab make sure the all of the backup items are enabled then click the Backup Now button. By default this will create a file called FTBACKUP.FTA in the My Documents folder. Be sure to note where the backup file is stored and what filename is used.
3. Click OK when the FaxTalk Backup program displays the “Backup completed successfully” message.
4. Click Cancel to close the FaxTalk Backup program.

Once you have made a backup of your data you can copy the backup file from the old machine to a temporary folder on the new machine.

Step 3 – Install FaxTalk on new machine
To install the FaxTalk software on the new machine you will need to use the software installation file you downloaded when you purchased the software, or the software CD-ROM if you purchased the software on CD, as well as your software serial number.

If you purchased an upgrade version of the FaxTalk software you will also need to have a previous FaxTalk product installed on the new machine in order to install the FaxTalk upgrade software. The installation will check for a previous FaxTalk product and will not install if a previous FaxTalk product is not found. If you cannot install a previous FaxTalk product you will not be able to install the FaxTalk upgrade software on the new machine.

Step 4 – Restore FaxTalk data and settings on new machine
Once the FaxTalk software is installed on the new machine you can restore your data (including the imported WinFax PRO faxes and contacts) from the backup file you created on the old machine. To restore your data you need to use the FaxTalk Backup program on the new machine.

1. Open the FaxTalk Backup application.
2. Click on the Restore tab.
3. Use the Browse button to navigate to the folder where you originally copied the backup file from the old machine.
4. Select the file and click Open.
5. On the Restore tab make sure that only the “File Cabinet folder” and “Phonebooks and contacts” options are checked (all of the other restore items should be unchecked) and then click the Restore Now button.
6. Click Continue on the Confirm Restore dialog to start the restore process.
7. Click OK when the FaxTalk Backup program displays the “Restore completed successfully” message.
8. Click Cancel to close the FaxTalk Backup program.

Your WinFax PRO data should now be accessible in FaxTalk on your new machine.