WinFax PRO Support

If you’ve recently upgraded or installed updates for your Windows XP computer that included one or more of the following; Internet Explorer 8, Internet Explorer 7, Service Pack 2, or Service Pack 3, or recent Security Updates and you use WinFax PRO 10, 9, 8 or TalkWorks PRO 2,3 , you may have encountered a problem entering fax numbers in a phonebook. You may have also encountered problems (dialog boxes disappearing, closing, General Protection Faults) during the installation or setup – such as, entering a fax number, an IP address, dialing settings, area codes, passwords, or CSID (Caller Station Identifer).

A subscription to the WinFax Forums gives you access to all our WinFax Support forums, and includes use of our exclusive WinFax Tools application, download access to fax modem drivers and many other related WinFax downloads. For more details on subscribing to our service, please visit:  http://www.getfaxing.com/services.htm#forums 

1. Subscribe to WinFax Tools here with your Paypal account : http://www.getfaxing.com/services.htm#forums
2. Download WinFax Tools and save Winfax Tools to your desktop or other location.
3. Start WinFax Tools. Click “Check for Updates” to update WinFax Tools to the latest version (included with your subscription, enter your user id and password to access the download)
4. Click WinFax No Pages Fix. Click Yes to start the check. Click Yes to check compatibility settings. This option checks to ensure all the settings for WinFax are configured properly for Windows XP.
5. Click OK to the “Done processing” message.
6. Click Fix Viewer DLL Security button.  Click OK to continue. (NOTE: A Windows XP security update from April 2010 makes this option obsolete, but  you should NOT skip this step. If WinFax Tools detects the security update has already been applied by a Windows XP update, it will report this.)
7. Click “Fix Entry Problem” button.
8. Follow the on-screen instructions.
9. Reboot computer.  NOTE: A reboot is necessary for the changes to be applied by Windows XP from Step 7.
10. If you continue to experience problems, visit our forums at http://www.getfaxing.com/forums and post a message. A technician can provide you additional assistance. (Forums support is included with your subscription)