WinFax PRO Support

Symantec removed all WinFax PRO related technical documents and files from their Web site and we’ve been receiving emails asking for the password to the WinFax Pro 10.04 update file. Symantec still has the file available for download with password details, you can download the file and password to unzip from here.

IMPORTANT that you must have an English version of WinFax PRO 10.03 before you can update to version 10.04. Do not update other versions or you will have problems with WinFax PRO.

Here is a possible solution where Adobe Acrobat does not close after attaching PDF files with WinFax PRO

Use of the Acrobat Wrapper:

(Starting with version 8 ) Adobe Reader has changed its behavior when used as a command line tool to print PDF documents. It will no longer close itself after being called with the /t switch. This tool will help you close the Adobe Reader when it has finished printing.

Programs like (WinFax PRO) and a lot of custom built solutions rely on this feature from Adobe Reader.

How does it work?
Most programs that use this feature of Adobe Reader activate it by executing the PrintTo verb on the PDF document they want to print. They do that by calling the ShellExecute API function of the operating system. This tool patches the computers registry database to manipulate the PrintTo verb on PDF documents. Instead of calling the Adobe Reader the verb will activate the wrapper. The wrapper will simply start the original Adobe Reader and close it when it has finished printing.

Rest of details here:

http://www.biopdf.com/acrowrap/close_adobe_reader.php

This is a question we get quite often, there are many manufacturers (HP, Dell, Brother, Canon & Lexmark) that are combining a printer with a fax machine and scanner, these are called MFPs (Multi-function printers) or All-in-One Devices.  These are common in small business and home office environments.  These printers usually do come with some sort of “fax” software that is bundled when you install the drivers for the printer device. You can use these devices to send and receive faxes through your computer  or directly as a stand-alone office fax machine (some even include a telephone handset).  Unfortunately, the software that is bundled with these devices are basic and are limited in features. At the least, they usually have the ability to send and receive a fax, keep a records of faxes you’ve sent & received, and have the ability to print your faxes.  We’re often asked if you can you use WinFax PRO or other software instead of the primative bundled software?  The answer is usually and often No. The hardware & software designed for these multi-function printers are proprietary to the manufactuer, and the drivers included with the printer as specific to that model of printer. These multi-function printers are not considered “Fax Modems” and do not interface with the computer as a standard Class 1 or 2.x fax modem would. This is the reason that WinFax PRO and other fax software do not detect these devices.

You can still use these multi-function printers in conjunction with a fax modem and WinFax PRO. You can use the scanner feature to scan documents, and, of course, to print your faxes.

Message Stores

WinFax PRO and TalkWorks PRO stores log records in the default Messages message store. A message store works like a filing cabinet with drawers that hold different types of files. For easy access, the Messages message store organizes your messages by placing them in one of four default folders:

• Send Log  Stores sent messages.
• Receive Log  Stores received messages.
• Outbox  Stores scheduled, held, and pending messages.
• Wastebasket  Stores deleted messages until you remove them manually or automatically.

Fax and voice log entries in the Messages message store are uncompressed; the Messages message store is therefore more suitable for short-term message storage or for storing a smaller number of messages. 

If you want to keep your messages for long-term use or you receive large numbers of messages, you can set up your own message filing system with custom message stores and subfolders. For example, you might want to organize correspondence by customer and your sales reports by quarter.

Error: WFXCTL32.EXE caused an invalid page fault in module WFXIFWPP.DLL when connecting to a WinFax PRO or TalkWorks PRO Fax Sharing host.

Versions of WinFax affected: Confirmed with all versions of WinFax PRO 9.0x, WinFax PRO 10.0x and TalkWorks PRO 3.0. This error only exists on a fax sharing client, when connecting to a fax host. 

This error occurs when a Fax Sharing client connects to a Host, and displays the Received Fax Dialog box.  This dialog box contains a selection list box from the Host computer containing the Fax Message information, including the number of pages, the Remote CSID, the type of message (fax or voice), and the date & time the message was received.   This data is stored internally as comma delimited format.  If a Remote CSID contains a comma, the list is becomes shifted and is positioned in the list box incorrectly. Lack of error conditions in this module causes the error message in to fault in module WFXIPWPP.DLL

Solution/Workaround:

To correct this problem, you need to view the Host receive log and examine any received faxes that have a Remote CSID that contain a comma.  You need to remove these specific faxes from the Receive log (either delete them, or move them into another folder). 

If these faxes are being received from within your own organization, you can prevent future occurances of this error by remove any comma’s from the CSID’s in the fax machines, or software that you use within your organization. Unfortunately, you cannot control other fax machines that you receive from, so any other fax machine you receive from with a comma is the CSID will trigger this error.

What is a Remote CSID (also called a TSID)? 

This is the data that the caller has entered in the fax machine, or fax software that identifies that specific fax machine. Usually, this information contains the fax number but sometimes can also contain a text message, like a company or department name.  If the CSID (or the TSID) contains a comma, this triggers the error in WinFax.  This is a flaw that was not fixed by Symantec, expecting that a CSID would never contain a comma.

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If you want to be able to send and receive faxes, the service is $2.95 a month and includes unlimited incoming faxes.  Sent faxes are charged at a per page rate , in USA/Canada the current rate is 2.5 cents per page.

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Why are faxes so slow to complete when sending or receiving?

This is a common question that isn’t always easy to answer without more details on the specific fax pages you’re actually sending or receiving. There is a possibility that transmission errors  can cause pages to be re-transmitted, increasing the overall send and receive time.  In addition, there are compatibility issues with specific types of fax devices, where the maximum fax speed may be limited due to different fax specifications such as v.34, v.32bis and v.17 (more on this later.) Read the rest of this entry »

WinFax PRO will support a maximin of 2 modems on a single PC. If you need to have dual modems, I’d recommend ensuring both modems are different, otherwise, you may run into difficulties. Two external controller based modems are best, or one external controller-based and one internal controller-less. You can try two controller-less modems, but make sure they are different models/manufacturers. Never use two softmodem based modems on a single machine, you’re just asking for trouble.

This error message can occur with version 10.02 and higher of WinFax PRO that is operating in the Windows XP environment.  It does not appear under Windows 2000 or windows 9x environments, or versions 10.0 or 10.01. To determine the version of WinFax PRO you are using, click “WinFax Info” button in WinFax Tools.

Usually, starting the WinFax Controller may correct this problem, in some scenarios you may need to reboot of the computer.  If this does not solve the problem, then your installation of WinFax is likely corrupt and needs repair.

If you continue to encounter this error we recommend using the “Fix Start Up Errors” option in WinFax Tools.