WinFax PRO Support

Symantec removed all WinFax PRO related technical documents and files from their Web site and we’ve been receiving emails asking for the password to the WinFax Pro 10.04 update file. Symantec still has the file available for download with password details, you can download the file and password to unzip from here.

IMPORTANT that you must have an English version of WinFax PRO 10.03 before you can update to version 10.04. Do not update other versions or you will have problems with WinFax PRO.

Frequently Asked Questions About WinFax PRO.

What happened to WinFax PRO?

The first and original version of WinFax was developed in 1990 by the Canadian company, Delrina. The company was eventually purchased by Symantec in 1996. The last version of WinFax PRO to be developed was version 10 in 2001. Symantec continued to sell WinFax PRO 10 for the next 5 years until it was eventually discontinued in 2006.

Where can I buy WinFax PRO?

WinFax PRO is no longer sold as at the retail level or directly from Symantec. There are some dealers that may have new old stock (NOS) of WinFax PRO. Beware if you purchase any CD-ROM without a manual or original box. There are many counterfeit CD-ROMs being produced, especially for popular discontinued software such as WinFax PRO. We have an article on our site which shows the differences between a real CD-ROM and a fake.

Is there a WinFax PRO upgrade available for Microsoft Windows 8, 7 or Vista?

No upgrade exists for WinFax PRO. WinFax PRO was discontinued by Symantec in 2006, just prior to the official release of Microsoft Vista.

Does WinFax PRO work with Microsoft Windows 7 or 8?

No, any Microsoft Windows operating system developed after Windows XP is not compatible with WinFax PRO. Microsoft Windows 7, Vista, Windows 8 is not compatible with WinFax PRO due to some of the changes made to the operating system.

Can I install WinFax PRO in Windows 7, 8, Vista to have access to my phone books and fax data for later retrieval, printing and viewing?

Yes, it is possible but there are several options in WinFax that can generate errors when operating under these operating systems. We can assist you in moving your existing faxes and phone books from your old PC to your new PC and install WinFax PRO so it can be easily used in Your new operating system. Contact us for rates.

Does WinFax PRO with with Microsoft Windows 7 and Windows XP Mode?

Our initial testing confirms that you can run WinFax PRO in Windows XP mode, but you cannot “share” the WinFax PRO printer driver with Windows 7 applications. We successfully shared the fax modem, (and it was a software based modem) but not the fax printer. This prevents any access from Windows 7 programs to the WinFax printer. Only the applications that are installed within the Windows XP Virtual machine can be used with WinFax to send faxes, you cannot create faxes from within Windows 7 applications. This limits the usability of WinFax in Windows 7. if you require to fax from a Windows 7 application, it will not work. Although, having Windows XP within your Windows 7 operating system saves you the expensive of having another separate computer just to run legacy Windows XP applications such as WinFax. Using WinFax in a virtual machine is not recommended.

Windows XP Mode is a feature that is optional on Professional, Ultimate and Enterprise versions of Windows 7. Windows XP Mode is not available in the Home Premium or Starter Editions of Windows 7. Windows XP Mode option can be downloaded at no additional charge with a qualified version of Windows 7 directly from Microsoft’s Web site here: http://www.microsoft.com/windows/virtual-pc/download.aspx

Does WinFax PRO work in a virtual machine, such as Oracle’s VM Virtual Box?

Yes, just as Windows XP Mode in Windows 7, WinFax PRO will run properly with a properly configured virtual machine. However, the same restrictions apply as in Windows XP Mode. Only applications within the virtual box are accessible by WinFax PRO. WinFax PRO also requires some processing power to send and receive faxes, so if you are using a Virtual Machine you want to ensure your PC has the available memory and processing power to accomplish this task.

What can I use to replace WinFax PRO now that I am using Windows 7 or Windows 8?

If you’ve replaced an older machine that already had an existing fax modem its likely you’ll also need to purchase and install a fax modem on the new computer. Most newer machines no longer include fax modems as an option and they must be purchased separately. Some older fax modems may not work with the newer operating system such as Windows 7. If you’re using a 64 bit operating system, you’ll need a fax modem that includes 64 bit drivers. If you have only one fax line and require an inexpensive fax modem, we provide a USB Fax Modem that is compatible with both 32 and 64 bit Operating systems for use with FaxTalk FaxCenter Pro, more details here.

Do you have phonebooks stored in WinFax that you need exported to dBASE .DBF, Comma Separated Values .CSV, Comma or Tab delimited, or Microsoft Excel 2003/2007/2010 spreadsheet format?  No longer have Symantec WinFax PRO installed to export the data? We can help.  We can also convert your WinFax phonebooks for use with FaxTalk or Outlook ready format. You send us the original phonebook files, and we convert them to the format of your choosing.  We can even repair a corrupted phonebook. Contact us for your specific needs

We have noticed an increased number of links to fake (pirated/illegal) WinFax software. These links contain malware and viruses. We also noticed fake links to file torrents. There is no such product as WinFax for Windows 7 (x64). These are fake torrents and contain virus/malware. There is no version of WinFax software that will support any x64 operating system or Windows 7/Vista. Stay away from these links!

A Fake WinFax PRO 10.03 CD ROM in a paper sleeve

If you purchased WinFax software and have a questions regarding if it is fake or not, let us know and we can check it out for you. If you purchased a download of Symantec WinFax PRO, it is an illegal copy and could contain malware.

WinFax PRO is no longer being sold & distributed by Symantec and the only way to purchase a legitimate version is 2nd hand (used) or New Old Stock (NOS) from a retailer.

There are also counterfeit CDs in existance, and they are poor quality copies of the original. Don’t get ripped off by purchasing a WinFax PRO CD! The picture above is an image of an actual FAKE / COUNTERFEIT WinFax PRO CD. If in doubt, ask the seller to send you a picture of the actual CD they are selling. Compare it with the picture here. It is difficult to determine the fake from a real CD if you have never seen an authentic CD, but once you compare the two, the differences are easy to spot.

The first clue is if your CD contains the version of WinFax PRO. All official CDs will only list version 10.0 on the CD. Authentic CDs do not include version identifiers 10.02 or 10.03. This is not listed on the CD anywhere. Official CDs are on silver “shiney” surface where “WinFax PRO” is printed. A dull matte-finish is a fake CD.

One of the main components of WinFax PRO is its printer driver, the printer driver allows you to fax from other applications. Without this driver, you cannot send faxes from other applications. WinFax PRO is crippled without the installation of the included printer (WinFax) driver, without it, all you can fax are single cover pages that are built into WinFax.

Windows Server 2003

The first problem with installation of WinFax PRO under Windows 2003 is that the printer driver support in the operating system was moved from kernel to user mode. The reason is that the use of kernel mode printer drivers can possibily cause a server to hang, result in a blue screen and require a reboot. This isn’t something you want happening on a server. Because of this possibility, Microsoft decided to block the installation of all kernel mode printer drivers in Windows 2003. During the installation of WinFax PRO, a kernel mode printer driver (also called version 2 printer driver) is added to your list of installed printers. By default, Windows 2003 won’t allow you to add this printer, and during the installation it is either ignored silently or a printer driver related error message is displayed. Fortunately, in Windows 2003 you can bypass this restriction. You can set a group policy in Windows 2003 to allow the installation of kernel mode printers. Once you’ve done this, you should be able to successfully install WinFax PRO under Windows 2003.

Windows Server 2008

 Windows Server 2008 does not support Type 2/Kernel Mode printer drivers. While the installation of WinFax (may) appear to complete under Windows 2008, the installation  will not include these printer drivers.  WinFax PRO is not compatible with this operating system.

Notice to WinFax PRO users that are using WinFax PRO clients with NET SatisFAXtion server software and are considering upgrading to version 8.5 or 8.6.

FaxBack has recently released version 8.6 of NET SatisFAXtion server software.  WinFax PRO client support has been completely omitted in the documentation of versions 8.5 and 8.6. The last version that mentioned the ability to connect WinFax as a client was version 8.1. 

We couldn’t find any upgrade warnings in the 8.5 or 8.6 upgrade or administration documentation for users that could possibily upgrade only to find they now have a bunch of  client software that won’t connect to NET SatisFAXtion anymore.

It’s obvious that the WinFax client feature has been depreciated since version 8.1, but it’s possible that WinFax PRO clients are still “unofficially supported”  in versions 8.5 and 8.6 with use of the latest WinFax Connector.

If you have any additional details regarding compatibility with these versions please let us know.   We contacted FaxBack directly and received a reply that WinFax PRO connector had not been supported since version 8.0 (while we found a WinFax Connector update released about 2 years after the release of 8.0? and 8.1 mentions it in the documentation.

We do know that  NET SatisFAXtion version 8.0 will be retired December 31, 2009.

WinFax printer add failed. Error code ->1797 or 126 and other error codes.

If you are experiencing errors installing the WinFax printer driver, such as Error Code ->1797 or Error Code->126 you may have problems with the WinFax driver files.

Symantec has a list of troubleshooting steps here, but we’ve found these are usually not always effective in solving this problem (and is very time consuming, a reinstall is usually not required). 

http://service1.symantec.com/SUPPORT/faxprod.nsf/docid/2002012814193804

Subscribers to our forums and download access to WinFax Tools can automatically check for these files and repair any errors automatically.

This error can be fixed in WinFax Tools by clicking on “Install & Setup Tools” and then, “Install Printer Driver”

Click here for more information on subscribing to WinFax Tools.

WinFax printer add failed. Error code ->1930

WinFax PRO and TalkWorks PRO requires a Windows compatible operating system such as Windows 9x, Windows NT, Windows 2000 and Windows XP (32 bit only) that will support Kernel Mode (Type 2) printer drivers. Microsoft VISTA and Windows 7 do not support Kernel Mode printer drivers.  While Windows 2003 does support kernel mode printers, they are blocked by default. Windows 2003 requires a policy change to allow for Kernel mode printer driver installation. You must disallow Kernel Mode blocking in Windows 2003 before you can install the WinFax printer drivers.

Incompatible = any 64 bit operating system, Windows Vista, Windows 7, and later operating systems.

Compatible  = Windows XP (32 bit), Windows 2003, Windows 2000, Windows NT 4.1, Windows 9x, Me

Don’t get duped into buying a counterfeit WinFax PRO 10 CD ROM.  Here is how you can tell the difference from a “real” CD ROM and the obvious fakes. If you purchased your Symantec WinFax PRO with a box and manual, chances are it is the genuine item. If you purchased a “loose” CD ROM, usually referred as “OEM”, then you should check for the following:

• Symantec never included the actual revision of WinFax PRO 10 (10.01,10.02 or 10.03)  on the CD ROM.  So, if your WinFax PRO CD ROM says “WinFax PRO 10.03″ its a fake. All genuine WinFax PRO 10 cd’s contain the heading ”WinFax PRO 10.0″
• If you see text with “winFAX” or “Live Update” anywhere on the CD its a fake.  The official Symantec trademarks are ”WinFax” and “LiveUpdate”, no other variations of this text should appear on the CD ROM.
• Failure to capitalize ”symantec” and “corporation”.
• An “All rights resverd” spelling error, or other spelling errors.
• Incorrect font used for WinFax PRO and Symantec logo. The current Symantec logo is consistant across all software they produce.
• Silver portion of CD is a (dull) matte finish, on the real CD it is relective (mirror surface).
• To determine if the CD is brand new and sealed – geniune WinFax PRO 10 CD’s come in a white envelope sleeve that are sealed with a sticker that may have one or more of the following: a bar code, a Symantec 5 or 6 digit product code, a brief license agreement. 
• In most cases, manufacturer information is printed on the inner rim of the CD ROM of genuine CD’s. This is usually missing on a counterfeit.
• Update patch 10.04 is not included on genuine CD ROMs. Any CD that contains the patch update to 10.04 is a counterfeit.

Example of a counterfeit CD ROM  and genuine WinFax PRO 10 CD ROM. Notice the differences in the mirror surface, the Symantec logo, and different font types. The counterfeit contains ”10.03″ version, something that is not printed on the genuine CD.  You’ll also probably see manufacturer information around the inner rim of the genuine CD ROM.  This is  likely to be missing on the counterfeit WinFax PRO CD.

This is a counterfeit poor quality copy of WinFax PRO 10.03 that appears to be created on a home deskjet printer. Note the non-reflective matte finish on the CD ROM.

 Here is the original design of the WnFax PRO 10 CD ROM used for North American releases of WinFax PRO 10.0 and WinFax PRO 10.01. This has a different design, yellow with silver (reflective) images.  This version uses the older style Symantec logo.

This image on the left is an example of a genuine WinFax PRO 10.0 or 10.01 CD ROM. Symantec updated most of its design & software boxes when they changed logo designs. Version 10.02 and 10.03 use the updated design & Symantec logo. This design also uses a reflective mirror finish on portions of the CD ROM. Lack of reflective mirror finish would indicate a counterfeit CD, or a version with the 10.04 update included on the same install CD would indicate a counterfeit.

WinFax PRO 10.04 update is a patch file released from Symantec in 2005 that updates the Fax Sharing features of WinFax PRO.  After the patch is applied, the following WinFax PRO 10.03 files are updated in the WinFax installation folder:

• About.cfg
• ISUtil.dll
• UNINSTAL.DLL
• WFXCTL32.EXE (2 different versions depending on operating system)
• WFXRES32.DLL
• WFXIFWPP.DLL
• WPHOST.WPI

The update should only be applied to WinFax PRO 10.03 (North America) version, and is recommended only if you are using the Fax Sharing feature where one or more client(s) are using Windows XP.  

We do not recommend installing this patch for any other purpose, as it does not solve any other issues. If you’re having a problem with WinFax not related to fax sharing under Windows XP, then this update will not fix it. If you are using version 10.03 and do not use fax sharing, this update is not recommended. Do not install this update overtop any other version of WinFax, or any non-English language version of WinFax.

Symantec’s instructions to download and install WinFax PRO 10.04 update is available here: http://service1.symantec.com/SUPPORT/faxprod.nsf/docid/2004113014595304

Message Stores

WinFax PRO and TalkWorks PRO stores log records in the default Messages message store. A message store works like a filing cabinet with drawers that hold different types of files. For easy access, the Messages message store organizes your messages by placing them in one of four default folders:

• Send Log  Stores sent messages.
• Receive Log  Stores received messages.
• Outbox  Stores scheduled, held, and pending messages.
• Wastebasket  Stores deleted messages until you remove them manually or automatically.

Fax and voice log entries in the Messages message store are uncompressed; the Messages message store is therefore more suitable for short-term message storage or for storing a smaller number of messages. 

If you want to keep your messages for long-term use or you receive large numbers of messages, you can set up your own message filing system with custom message stores and subfolders. For example, you might want to organize correspondence by customer and your sales reports by quarter.

Error: WFXCTL32.EXE caused an invalid page fault in module WFXIFWPP.DLL when connecting to a WinFax PRO or TalkWorks PRO Fax Sharing host.

Versions of WinFax affected: Confirmed with all versions of WinFax PRO 9.0x, WinFax PRO 10.0x and TalkWorks PRO 3.0. This error only exists on a fax sharing client, when connecting to a fax host. 

This error occurs when a Fax Sharing client connects to a Host, and displays the Received Fax Dialog box.  This dialog box contains a selection list box from the Host computer containing the Fax Message information, including the number of pages, the Remote CSID, the type of message (fax or voice), and the date & time the message was received.   This data is stored internally as comma delimited format.  If a Remote CSID contains a comma, the list is becomes shifted and is positioned in the list box incorrectly. Lack of error conditions in this module causes the error message in to fault in module WFXIPWPP.DLL

Solution/Workaround:

To correct this problem, you need to view the Host receive log and examine any received faxes that have a Remote CSID that contain a comma.  You need to remove these specific faxes from the Receive log (either delete them, or move them into another folder). 

If these faxes are being received from within your own organization, you can prevent future occurances of this error by remove any comma’s from the CSID’s in the fax machines, or software that you use within your organization. Unfortunately, you cannot control other fax machines that you receive from, so any other fax machine you receive from with a comma is the CSID will trigger this error.

What is a Remote CSID (also called a TSID)? 

This is the data that the caller has entered in the fax machine, or fax software that identifies that specific fax machine. Usually, this information contains the fax number but sometimes can also contain a text message, like a company or department name.  If the CSID (or the TSID) contains a comma, this triggers the error in WinFax.  This is a flaw that was not fixed by Symantec, expecting that a CSID would never contain a comma.

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Error message: “Unable to locate the installation log file C:\Program Files\WinFax\WFXUNIST.ISU” during WinFax PRO uninstallation or “WFXUNINST.ISU is missing or corrupt.”

This is an error that causes an uninstall of WinFax PRO to fail.  This file is an uninstallation log file that is generated by a third party installation tool called Install Shield. Its automatically generated when you first installed WinFax PRO, so you won’t find this file on the WinFax PRO installation CD ROM. This log file contains all the information and settings that the uninstall program requires to remove WinFax, such as the program folder locations and features that you added or removed during the install process. Read the rest of this entry »

This article will help you perform an install or reinstall of  WinFax PRO 10 with Windows XP Home edition or Windows XP Professional with Service Pack 2 or Service Pack 3.  All versions of WinFax PRO will install under Windows XP (all service packs).  With the support of WinFax Tools and this article, you can accomplish an install of WinFax PRO 10 with Windows XP.  This article is not for Windows 7, Vista, or any 64 bit Windows operating system including 64 bit Windows XP.  WinFax PRO is not compatible with these editions of Windows.  

NOTE: If you are using a Windows XP computer that is connected to the internet, We recommend you upgrade your Windows XP to the latest service pack 3, so you have the latest security fixes in Windows XP.

The North American (English) WinFax PRO 10 installation CD-ROM is available in a few different installation releases, they are:

• WinFax PRO 10.0 (old Symantec logo in upper case on setup screen)
• WinFax PRO 10.01 (old Symantec logo in upper case on setup screen)

• WinFax PRO 10.02 (yellow-black logo, white Symantec lowercase on setup screen)
• WinFax PRO 10.03 (yellow-black logo, white Symantec lowercase on setup screen)

Note: WinFax PRO 10.04 is not available on a CD-ROM installation. 10.04 is available as an update file to version 10.03 only. If you have purchased a WinFax PRO 10.04 CD ROM, or a 10.03 WinFax PRO CD ROM with the 10.04 update on it, it is likely you are using a counterfeit CD ROM.

You should first determine what version you are installing, as there are some known issues with specific versions that you should be aware of.  This can be accomplished by checking the box packaging, the version is listed on the bar code at the bottom of the box or on the envelope sleeve. You can also check by looking at the installation dates on the installation CD-ROM.  You can easily determine if you have WinFax version 10.02 or 10.03 by looking at the Symantec logo in the Setup screen during the installation process.  A white Symantec logo is version 10.0 or 10.01, a yellow/black current Symantec logo is version 10.02 or 10.03.

Note: Versions 10.02 and 10.03 versions were modified to handle a specific Windows XP feature called “Fast User Switching“, however, older versions 10.0 and 10.01 will still install and function under Windows XP.

Preparing the installation

1. Log in as an administrator

If not already done so, log in to Windows XP as an administrator, or an account with administrator access. If you have Windows XP fast user switching enabled, make sure no other users are active with programs running in the background.  Your Windows XP may automatically log the default user, so if you are not sure if your account has administrator access, you can start WinFax Tools and click the WinFax Info button. This will display if you are logged in as an administrator.

2. Close all active programs

Close all active programs that you can.  WinFax has external links (or “hooks”) to several programs, like ACT! 4.0,2000,2004 and Microsoft Office 97-2003.  We recommend you close all programs when you install WinFax, especially your Outlook e-mail. In most cases you can leave your antivirus turned on, but if you know how to temporarily turn it off, do so during installation if you are sure your using an ORIGINAL (legitimate) Symantec WinFax PRO CD ROM.

3. Insert WinFax CD-ROM

Insert your WinFax CD ROM.  If you have the CD auto-start turned on, you’ll be automatically presented with a WinFax PRO selection screen with several options.  Close and exit this screen, since we’ll be launching the installation setup program directly. We don’t need any additional programs active during the installation of WinFax.

4. Manually start the installation setup.exe file

Click Start, Run, click Browse and locate the WinFax folder on the installation CD-ROM , and locate and select the SETUP.EXE in this folder, click Open and OK to start the installation.

If everything goes well, you should see the WinFax setup dialog box like the graphics shown above, and a progress bar that should reach 100%. The setup should prompt you with the Welcome message with an option to Continue.  Now, go ahead and complete the installation.

If you’re not so lucky, you’ll be presented with a blank screen and setup does not even start.  Don’t try starting Setup.exe again, because if it is stuck, running it again will only cause multiple copies of the same program open, and if you continue trying, you’ll end up with non-responding system (which you’ll eventually have to reboot)

InstallShield fails to start, clicking Setup.exe does nothing

If you get no setup dialog box, and nothing appears to happen when you double-click SETUP.EXE, then you may have a problem with the InstallShield install process. WinFax PRO 10 uses a third-party install and uninstall utility called “InstallShield version 5.5″ to perform the install and uninstall processes.  Its possible your InstallShield 5.5 Engine files are corrupt, out-dated, or another program or service that is conflicting with the InstallShield 5.5 startup process.

 Try the following steps, proceeding to the next suggestion if the setup does not start.

• Reboot the computer and try starting Windows XP again, but this time press & hold down the SHIFT key while Windows is booting.  The SHIFT key being depressed during bootup prevents all startup programs from running.  Make sure all programs are closed, especially Outlook and Outlook Express. Now try reinstalling WinFax.
• If that did not help, try to copy the contents of the “WinFax” folder on the installation CD-ROM to a temporary location on the hard drive (like C:\WinFaxInstallImage), then reboot the computer and execute “setup.exe” from that temporary location you just copied the files from the CD ROM to.
• Try temporarily lowering your screen resolution & color depth, to 1024×768 or lower and 256 colors or lower. Yes, as strange as it seems this sometimes can cause InstallShield setup to fail to start properly.
• If this does not help,  read this document and update InstallShield 6 Engine files and delete any temporary files as mentioned in this technical document. Follow the steps for version 6.0 InstallShield engine.
• If you tried all the above and you still cannot start the install, we recommend you consult with a technician at the WinFax Forums and they can provide specific instructions you can use with the help of WinFax Tools.

This error message can occur with version 10.02 and higher of WinFax PRO that is operating in the Windows XP environment.  It does not appear under Windows 2000 or windows 9x environments, or versions 10.0 or 10.01. To determine the version of WinFax PRO you are using, click “WinFax Info” button in WinFax Tools.

Usually, starting the WinFax Controller may correct this problem, in some scenarios you may need to reboot of the computer.  If this does not solve the problem, then your installation of WinFax is likely corrupt and needs repair.

If you continue to encounter this error we recommend using the “Fix Start Up Errors” option in WinFax Tools.

This can be fixed with WinFax Tools
When you reboot your computer, the WinFax PRO configuration wizard setup screen appears. You need to cancel or complete the setup to continue using the computer. The next time you reboot the computer, this setup appears again. This error can be easily fixed with WinFax Tools. To repair this problem follow these steps:

Read the rest of this entry »

Looking to purchase WinFax PRO? You may have found links on the internet to download software on the Web and we recommend you do NOT download WinFax illegally from any of these sites. These sites will take your money and you’ll end up with nothing, or worse, stolen personal & financial information. Symantec (the developers of WinFax PRO) discontinued the software in 2006. The final version is WinFax PRO 10, and Symantec no longer sells it.

To purchase WinFax PRO, you’ll need to buy from a liquidator/distributor who has NOS (New Old Stock) on hand, or buy from a third-party 2nd hand.

Read the rest of this entry »

If you’ve sent a large number of faxes and you want to stop all of them, you can do a simple “HOLD ALL” in WinFax to stop the sending of all faxes in your outbox. Read the rest of this entry »