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You’ve upgraded to Office 2010 and now third party Microsoft Office Add-ins or templates fail to run, this includes the FaxTalk Fax Merge Macro for Microsoft Word 2007 and 2010. You may see the following error message when you attempt to activate the macro.You have confirmed that your security settings are properly configured, however the macro does not run.

“The macro cannot be found or has been disabled because of your Macro security settings….”

additionally, one the following error messages might also appear:

“Word has encountered a problem.”

or, when attempting to compile a VBA project:

“Object library invalid or contains references to object definitions that could not be found.”

If you have determined that this error is not due to any security settings you have configured in Office 2010 or 2007 Trust Center, then you may need to delete some temporary .exd  files to correct this issue.

  1. Close Microsoft Word (or other Microsoft Office product)
  2. Click Start, and Run.  Then type
    %APPDATA%\MICROSOFT\FORMS
    and click OK. This will open the folder where these .exd files are located.
  3. Locate any files with .exd extension and delete them.  These will be recreated as needed.
  4. Restart Microsoft Word.

If all is well, no more  macro error messages!

NOTE: This fix may not apply to “Click-To-Run” versions of Office 2010.  Microsoft has acknowledged that some third party add-ins and templates will not function properly with “Click-To-Run” versions of Office 2010.

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 Does Outlook 2003 or 2007 Crash when you exit Outlook? Did this problem start after you installed WinFax PRO 10? If so, check to see if you have “WinFax Logs” linked in Outlook 2003 or 2007. 

Note that Outlook 2007 is not compatible with WinFax PRO – you cannot use Outlook 2007 contacts with WinFax, and the fixes noted below do not resolve phonebook/contact compatibility issues with Outlook 2007 and WinFax PRO

There are three solutions to this problem Read the rest of this entry »


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are all registered trademarks of Symantec Corporation.
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