Welcome to the first and only dedicated Web site for WinFax PRO faxing software from Symantec/Delrina. We offer a free community based forum for WinFax PRO, plus premium members have access to our exclusive WinFax Tools automated diagnostic and repair tool, support via forums, compatibility fixes, downloads and access to all archived postings.
You can also get professional WinFax Live Remote Support Services from a knowledgeable WinFax tech.
Support the WinFax community and become a WinFax Premium Subscriber You'll have access to all the WinFax support forums and exclusive WinFax Tools program to troubleshoot WinFax issues for only $29.99 (US$) per year. Click the links above for more details.
Visit the WinFax technical support Forums here: WinFax Community Support Forums
How to determine what version of Microsoft Word 2010 you are using. January 21st, 2011
Since the introduction of the 64 bit operating system, Microsoft released two different versions of Office 2010. A 32 bit version (which is used my most, and is compatible with many of the existing Office add-ons) and the 64 bit version of Office 2010 for use with the newer 64 bit operating systems.
You may have a 64 bit version of Windows (Windows 7 x64) but this does not always indicate that you have a 64 bit version of Office 2010 installed. If you are not sure which version you installed, the following article will describe how you can determine the version you are using.
Why use the 32 bit version of Office 2010 if I have a 64 bit operating system like Windows 7 x64?
The advantage of using the 32 bit version (the default installation, and recommended installation from Microsoft) is that your existing add-ons and templates that are designed specifically for 32 bit operating systems will (or should) continue to work with Office 2010.
The advantage of using the 64 bit version of Office 2010 is that you can utilize more memory and handle larger documents within Office 2010. So, unless you’re normally dealing and working with large files of 2GB or more, Office 2010 64 bit isn’t going to give you any advantage over the 32 bit version.
The following Microsoft Engineering Blog has some good information on this, http://blogs.technet.com/b/office2010/archive/2010/02/23/understanding-64-bit-office.aspx
NOTE: You can’t run mixed 32 bit Office and 64 bit Office 2010 components (side by side). If you install Office 2010 64 bit, all your Office 2010 software will be 64 bit (Outlook 2010, Excel 2010, Word 2010 …) The same is true for the 32 bit version. If you have the 64 bit of Outlook 2010 installed, you must uninstall Outlook 2010 64 bit and install the 32 bit version to install any other Microsoft Office 2010 32 bit applications
If you’re using any of the following software products, you’ll require the 32 bit version of Office 2010.
- Sending fax merges with the FaxTalk Fax Merge requires a 32 bit version of Microsoft Word 2010.
- WinFax PRO with a compatible operating system (Windows XP, 2003) will function with 32 bit Microsoft Office 2010.
- WinFax is not compatible with Outlook 2010 contacts.
- FaxTalk FaxCenter Pro 8, FaxTalk Multiline Server 8 and FaxTalk Messenger Pro 8 require the 32 bit version of Outlook 2010 to use contacts**
** FaxTalk FaxCenter Pro, FaxTalk Multiline Server and FaxTalk Messenger Pro can fax using 64 bit or 32 bit Office 2010 products.
How to determine the version of Microsoft Office 2010 installed
A 64 bit or 32 bit version will be indicated in the dialog box as shown. (32 bit or 64 bit will appear after the version information)
WinFax PRO for Windows 8, 7 x64 bit,Torrents and counterfeit CDs January 19th, 2011
We have noticed an increased number of links to fake (pirated/illegal) WinFax software. These links contain malware and viruses. We also noticed fake links to file torrents. There is no such product as WinFax for Windows 7 (x64). These are fake torrents and contain virus/malware. There is no version of WinFax software that will support any x64 operating system or Windows 7/Vista. Stay away from these links!
If you purchased WinFax software and have a questions regarding if it is fake or not, let us know and we can check it out for you. If you purchased a download of Symantec WinFax PRO, it is an illegal copy and could contain malware.
WinFax PRO is no longer being sold & distributed by Symantec and the only way to purchase a legitimate version is 2nd hand (used) or New Old Stock (NOS) from a retailer.
There are also counterfeit CDs in existance, and they are poor quality copies of the original. Don’t get ripped off by purchasing a WinFax PRO CD! The picture above is an image of an actual FAKE / COUNTERFEIT WinFax PRO CD. If in doubt, ask the seller to send you a picture of the actual CD they are selling. Compare it with the picture here. It is difficult to determine the fake from a real CD if you have never seen an authentic CD, but once you compare the two, the differences are easy to spot.
The first clue is if your CD contains the version of WinFax PRO. All official CDs will only list version 10.0 on the CD. Authentic CDs do not include version identifiers 10.02 or 10.03. This is not listed on the CD anywhere. Official CDs are on silver “shiney” surface where “WinFax PRO” is printed. A dull matte-finish is a fake CD.
Here is an image of a real “10.02″ or “10.03″ WinFax PRO CD ROM. See that the silver portion is shiney, and the version has “10.0″ beside WinFax PRO. The fake version has 10.03 printed on the CD ROM.
Version 10.0 and Version 10.01 authentic CD ROMS have a different CD design and to our knowlege, counterfeits likely don’t exist for these versions.
The WinFax printer add failed. Error code ->1797, 1930, or 126 November 22nd, 2009
WinFax printer add failed. Error code ->1797 or 126 and other error codes.
If you are experiencing errors installing the WinFax printer driver, such as Error Code ->1797 or Error Code->126 you may have problems with the WinFax driver files.
Symantec has a list of troubleshooting steps here, but we’ve found these are usually not always effective in solving this problem (and is very time consuming, a reinstall is usually not required).
Subscribers to our forums and download access to WinFax Tools can automatically check for these files and repair any errors automatically.
This error can be fixed in WinFax Tools by clicking on “Install & Setup Tools” and then, “Install Printer Driver”
WinFax printer add failed. Error code ->1930
WinFax PRO and TalkWorks PRO requires a Windows compatible operating system such as Windows 9x, Windows NT, Windows 2000 and Windows XP (32 bit only) that will support Kernel Mode (Type 2) printer drivers. Microsoft VISTA and Windows 7 do not support Kernel Mode printer drivers. While Windows 2003 does support kernel mode printers, they are blocked by default. Windows 2003 requires a policy change to allow for Kernel mode printer driver installation. You must disallow Kernel Mode blocking in Windows 2003 before you can install the WinFax printer drivers.
Incompatible = any 64 bit operating system, Windows Vista, Windows 7, and later operating systems.
Compatible = Windows XP (32 bit), Windows 2003, Windows 2000, Windows NT 4.1, Windows 9x, Me