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This problem can be resolved with WinFax Tools by pressing the Fix Start up errors button.
This error message, along with the ” WinFax is not active for this User Account. Please start the controller and try again.” error message are both related. They can only occur with version 10.02 and higher of WinFax PRO that is operating in the Windows XP environment. This error does not appear under Windows 2000 or Windows 9x environments, or versions 10.0 or 10.01 of WinFax PRO. To determine the version of WinFax PRO you are using, click “WinFax Info” button in WinFax Tools.