Situation: During the installation of WinFax, or when you reboot your computer, the WinFax PRO configuration wizard setup screen appears. When you are presented with the screen to enter your name, fax number and CSID, the screen disappears or the computer hangs/freezes. You cannot continue the setup, and you cannot start WinFax as the setup is not completed.

These steps apply to Windows XP with Service Pack 2 or Service Pack 3, and all versions of WinFax PRO and TalkWorks PRO.

Start WinFax Tools (The full version of WinFax Tools is provided to all paid subscribers to the WinFax Forums. Click here for Premium Subscription Information)

1. Click on Install & Setup Tools button.
2. Click on Fix Start Up Errors button.
3. Click YES, WinFax will automatically close if active.
4. Click OK to any messages that appear, until completed.
5. Click Fix Entry Problem on the Main WinFax Tools screen.
6. Follow the on screen instructions that appear.
7. Reboot computer when done.
8. If WinFax setup appears, continue with setup. If WinFax Setup does not automatically start, start WinFax Tools, click on Install & Setup Tools button, click Start WTNSETUP button & Continue the WinFax installation.

Note that Outlook 2007 is not compatible with WinFax PRO – you cannot use Outlook 2007 contacts with WinFax, and the fixes noted below do not resolve phonebook/contact compatibility issues with Outlook 2007 and WinFax PRO

There are three solutions to this problem

Solution #1

If you are a WinFax Forums premium member, you can download the file to fix this here:  Outlook Patch If you are not yet a member, you can find out more details on becoming a Premium Forum member http://www.getfaxing.com/services.htm#forums

NOTE: This does not delete your logs in WinFax PRO, it only removes the link in Outlook to your WinFax logs.  You can continue using your Outlook 2003 contacts in WinFax PRO. Outlook 2007 IS NOT SUPPORTED at all in WinFax PRO.

Solution #2

1. Start Microsoft Outlook 2003 or 2007
2. Click on File, Data File Management.
3. In the list, you will see “WinFax Logs“, if so, Select “WinFax Logs” from the list and click “Remove“.
4. Verify you selected “WinFax Logs” and then click “Yes” to confirm removal of the data-file.  (WARNING: Be sure you only select and remove the WinFax Logs folder)

NOTE: This does not delete your logs in WinFax PRO, it only removes the link in Outlook to your WinFax logs.  You can continue using your Outlook 2003 contacts in WinFax PRO. Outlook 2007 IS NOT SUPPORTED at all in WinFax PRO.

Solution #3

If you can’t perform the above steps because Outlook won’t start properly (crashes, hangs) after installing WinFax PRO 10.0x, then try the following steps:

1. Open the Control Panel.
2. Double-click the Mail icon. (If the MAIL icon does not appear, try switching to CLASSIC VIEW)
3. Click on the Data Files button.
4. Select “WinFax Logs” from the list and click “Remove”. (If you are using Outlook 2007 you will need to click on the Data Files tab first.)
5. Verify you clicked ”WinFax Logs” and then click “Yes” to confirm removal of the “WinFax Log” data-file.   (WARNING: Be sure you only select and remove the WinFax Logs folder)

NOTE: This does not delete your logs in WinFax PRO, it only removes the link in Outlook to your WinFax logs.  You can continue using your Outlook 2003 contacts in WinFax PRO. Outlook 2007 IS NOT SUPPORTED at all in WinFax PRO.