• Symantec never included the actual revision of WinFax PRO 10 (10.01,10.02 or 10.03)  on the CD ROM.  So, if your WinFax PRO CD ROM says “WinFax PRO 10.03″ its a fake. All genuine WinFax PRO 10 cd’s contain the heading ”WinFax PRO 10.0″
• If you see text with “winFAX” or “Live Update” anywhere on the CD its a fake.  The official Symantec trademarks are ”WinFax” and “LiveUpdate”, no other variations of this text should appear on the CD ROM.
• Failure to capitalize ”symantec” and “corporation”.
• An “All rights resverd” spelling error, or other spelling errors.
• Incorrect font used for WinFax PRO and Symantec logo. The current Symantec logo is consistant across all software they produce.
• Silver portion of CD is a (dull) matte finish, on the real CD it is relective (mirror surface).
• To determine if the CD is brand new and sealed – geniune WinFax PRO 10 CD’s come in a white envelope sleeve that are sealed with a sticker that may have one or more of the following: a bar code, a Symantec 5 or 6 digit product code, a brief license agreement. 
• In most cases, manufacturer information is printed on the inner rim of the CD ROM of genuine CD’s. This is usually missing on a counterfeit.
• Update patch 10.04 is not included on genuine CD ROMs. Any CD that contains the patch update to 10.04 is a counterfeit.

Example of a counterfeit CD ROM  and genuine WinFax PRO 10 CD ROM. Notice the differences in the mirror surface, the Symantec logo, and different font types. The counterfeit contains ”10.03″ version, something that is not printed on the genuine CD.  You’ll also probably see manufacturer information around the inner rim of the genuine CD ROM.  This is  likely to be missing on the counterfeit WinFax PRO CD.

This is a counterfeit poor quality copy of WinFax PRO 10.03 that appears to be created on a home deskjet printer. Note the non-reflective matte finish on the CD ROM.

 Here is the original design of the WnFax PRO 10 CD ROM used for North American releases of WinFax PRO 10.0 and WinFax PRO 10.01. This has a different design, yellow with silver (reflective) images.  This version uses the older style Symantec logo.

This image on the left is an example of a genuine WinFax PRO 10.0 or 10.01 CD ROM. Symantec updated most of its design & software boxes when they changed logo designs. Version 10.02 and 10.03 use the updated design & Symantec logo. This design also uses a reflective mirror finish on portions of the CD ROM. Lack of reflective mirror finish would indicate a counterfeit CD, or a version with the 10.04 update included on the same install CD would indicate a counterfeit.

• About.cfg
• ISUtil.dll
• UNINSTAL.DLL
• WFXCTL32.EXE (2 different versions depending on operating system)
• WFXRES32.DLL
• WFXIFWPP.DLL
• WPHOST.WPI

The update should only be applied to WinFax PRO 10.03 (North America) version, and is recommended only if you are using the Fax Sharing feature where one or more client(s) are using Windows XP.  

We do not recommend installing this patch for any other purpose, as it does not solve any other issues. If you’re having a problem with WinFax not related to fax sharing under Windows XP, then this update will not fix it. If you are using version 10.03 and do not use fax sharing, this update is not recommended. Do not install this update overtop any other version of WinFax, or any non-English language version of WinFax.

Symantec’s instructions to download and install WinFax PRO 10.04 update is available here: http://service1.symantec.com/SUPPORT/faxprod.nsf/docid/2004113014595304

Situation: During the installation of WinFax, or when you reboot your computer, the WinFax PRO configuration wizard setup screen appears. When you are presented with the screen to enter your name, fax number and CSID, the screen disappears or the computer hangs/freezes. You cannot continue the setup, and you cannot start WinFax as the setup is not completed.

These steps apply to Windows XP with Service Pack 2 or Service Pack 3, and all versions of WinFax PRO and TalkWorks PRO.

Start WinFax Tools (The full version of WinFax Tools is provided to all paid subscribers to the WinFax Forums. Click here for Premium Subscription Information)

1. Click on Install & Setup Tools button.
2. Click on Fix Start Up Errors button.
3. Click YES, WinFax will automatically close if active.
4. Click OK to any messages that appear, until completed.
5. Click Fix Entry Problem on the Main WinFax Tools screen.
6. Follow the on screen instructions that appear.
7. Reboot computer when done.
8. If WinFax setup appears, continue with setup. If WinFax Setup does not automatically start, start WinFax Tools, click on Install & Setup Tools button, click Start WTNSETUP button & Continue the WinFax installation.

This error message can be corrected with WinFax Tools.  Click “Install & Setup Tools”, then click “Fix Start Up Errors” option in WinFax Tools.

1. Start WinFax Tools
2. Click on Install & Setup Tools button.
3. Click on Fix Start Up Errors button.
4. Click YES, WinFax will automatically close if active.
5. Click OK to any messages that appear.
6. You’re done.

A subscription to the WinFax Forums gives you access to all our WinFax Support forums, and includes use of our exclusive WinFax Tools application, download access to fax modem drivers and many other related WinFax downloads. For more details on subscribing to our service, please visit:  http://www.getfaxing.com/services.htm#forums 

1. Subscribe to WinFax Tools here with your Paypal account : http://www.getfaxing.com/services.htm#forums
2. Download WinFax Tools and save Winfax Tools to your desktop or other location.
3. Start WinFax Tools. Click “Check for Updates” to update WinFax Tools to the latest version (included with your subscription, enter your user id and password to access the download)
4. Click WinFax No Pages Fix. Click Yes to start the check. Click Yes to check compatibility settings. This option checks to ensure all the settings for WinFax are configured properly for Windows XP.
5. Click OK to the “Done processing” message.
6. Click Fix Viewer DLL Security button.  Click OK to continue. (NOTE: A Windows XP security update from April 2010 makes this option obsolete, but  you should NOT skip this step. If WinFax Tools detects the security update has already been applied by a Windows XP update, it will report this.)
7. Click “Fix Entry Problem” button.
8. Follow the on-screen instructions.
9. Reboot computer.  NOTE: A reboot is necessary for the changes to be applied by Windows XP from Step 7.
10. If you continue to experience problems, visit our forums at http://www.getfaxing.com/forums and post a message. A technician can provide you additional assistance. (Forums support is included with your subscription)

The following information will help you determine the version of WinFax PRO you have installed or have on a CD/install image.

To determine which version of WinFax PRO 10 you are using if you already have WinFax PRO installed:

1. Open the WinFax Message Manager Application
2. Click Help.
3. Click About Message Manager. The “About WinFax Pro” box appears.
4. Click the General tab. The version is at the top on that tab.

Here are all the possible revisions of WinFax PRO 10 that were released by Symantec (The following information applies to North American English releases of WinFax PRO. International English releases and other languages may differ. In France, WinFax PRO was released as Delrina Fax Pro.)

WinFax PRO 10.0 – released February 2000, prior to the official release of Windows XP, but will install with Windows XP. Problems with Office 2003.

If your CD or software box looks like the one above, you have 10.0 or in some rare cases a 10.01 installation CD.  You can also determine version information by checking the dates of the files stored on the CD in the WinFax folder. The files located in the WinFax folder will have February 2000 and earlier dates.  A 10.01 version may have November – December 2000 or January 2001 dates.

WinFax PRO 10.01 – A patch file for 10.0 that was also released for a limited time as a CD install.  Fixed a few bugs, and added Microsoft Windows Me Certification. The only major change was for email forwarding from a self-extracting fax viewer in .exe format to a multipage fax .fxm format. Increases of viruses being sent as .exe attachments caused many to block the sending of .exe files, so Symantec was forced to change the file format to the native .fxm file.  A mini-viewer was made available for free to allow viewing of fxm, fxs, and fxr type WinFax files for those who did not have WinFax installed. An 10.01 update file exists, but it is no longer available via Symantec’s LiveUpdate.  This version was released in late December 2000, early January 2001.

WinFax PRO 10.02 – Officially released as a Windows XP compatible version. Symantec added code in the setup process to detect the installation under Windows XP, and if detected, it installed a new version of the WinFax Controller. This was modified to support an additional WinFax application called “wfxswtch.exe”. This application handled the “Fast user switching” option in Windows XP and it’s always required with Windows XP installs.  There are problems with Office 2003 integration, problems with security settings in Word Macros, a Software Development Kit (SDK) problem under Windows XP that causes application link failures with third-party software (Merge faxing with Microsoft Word, ACT! etc.).  There is No Symantec LiveUpdate, or update patch file to this version.  This version was released Fall 2001.

WinFax PRO 10.03 – released to fix the 10.02 SDK problem with Windows XP and some minor fixes that were related to macros and Concord Internet Fax.  There is no Symantec LiveUpdate, or update patch to this version. Symantec offered this update at no charge to those who contacted support and had problems encountered with version 10.02. They no longer offer this upgrade. This version was released late 2002, early 2003.

If your CD looks like the one above, you may have a version 10.02 or 10.03 installation CD.  You can also determine version information by checking the dates of the files stored on the CD in the WinFax folder.  September 2001 and earlier dates on the CD indicate a 10.02 version. November 2002 and earlier dates indicate a 10.03 version. An official 10.04 version CD does not exist.

WinFax PRO 10.04 (released as a file update from version 10.03 only, the update only fixes some of the security settings in Windows XP for use with Fax Sharing)  Not recommended as an update unless you are using Fax Sharing. If you do not use Fax Sharing, do not update, and do not update from any other version except 10.03 (English). There is No LiveUpdate to this version, a patch file  is still available for download from Symantec’s Web site. This update file was released sometime in 2005 in response to the release of Microsoft Windows XP Service Pack 2.

NOTE :   10.04 update was not released on a CD ROM as a full installation or as a patch file. If your version of WinFax includes a copy of a 10.04 updater on the same CD ROM, beware, you are not in possession of an original Symantec software CD.