WinFax PRO Support

Message Stores

WinFax PRO and TalkWorks PRO stores log records in the default Messages message store. A message store works like a filing cabinet with drawers that hold different types of files. For easy access, the Messages message store organizes your messages by placing them in one of four default folders:

• Send Log  Stores sent messages.
• Receive Log  Stores received messages.
• Outbox  Stores scheduled, held, and pending messages.
• Wastebasket  Stores deleted messages until you remove them manually or automatically.

Fax and voice log entries in the Messages message store are uncompressed; the Messages message store is therefore more suitable for short-term message storage or for storing a smaller number of messages. 

If you want to keep your messages for long-term use or you receive large numbers of messages, you can set up your own message filing system with custom message stores and subfolders. For example, you might want to organize correspondence by customer and your sales reports by quarter.

Sometimes a fax can appear stuck or faxes fail to send when you submit them. This can be caused due to corruption in the default WinFax send, receive and outbox log.

Repairing a log or phonebook database in WinFax can now be accomplished with ease using WinFax Tools.

Before rebuilding any data in WinFax please backup your entire DATA folder (or entire WinFax folder) where all your WinFax files are located.  We recommend this in case of any failure during the rebuild/repair process.  If you’re not sure where your WinFax files are located, WinFax Tools can determine the location of your DATA folder for you, click on WinFax Info. Read the rest of this entry »