WinFax PRO Support

Since the introduction of the 64 bit operating system, Microsoft released two different versions of Office 2010.  A 32 bit version (which is used my most, and is compatible with many of the existing Office add-ons) and the 64 bit version of Office 2010 for use with the newer 64 bit operating systems. 

You may have a 64 bit version of Windows (Windows 7 x64) but this does not always indicate that you have a 64 bit version of Office 2010 installed. If you are not sure which version you installed, the following article will describe how you can determine the version you are using.

 Why use the 32 bit version of Office 2010 if I have a 64 bit operating system like Windows 7 x64?

The advantage of using the 32 bit version (the default installation, and recommended installation from Microsoft) is that your existing add-ons and templates that are designed specifically for 32 bit operating systems will (or should) continue to work with Office 2010. 

The advantage of using the 64 bit version of Office 2010 is that you can utilize more memory and handle larger documents within Office 2010.  So, unless you’re normally dealing and working with large files of 2GB or more, Office 2010 64 bit isn’t going to give you any advantage over the 32 bit version.

The following Microsoft Engineering Blog has some good information on this, http://blogs.technet.com/b/office2010/archive/2010/02/23/understanding-64-bit-office.aspx

NOTE: You can’t run mixed 32 bit Office and 64 bit Office 2010 components (side by side).  If you install Office 2010 64 bit, all your Office 2010 software will be 64 bit (Outlook 2010, Excel 2010, Word 2010 …)  The same is true for the 32 bit version.  If you have the 64 bit of Outlook 2010 installed, you must uninstall Outlook 2010 64 bit and install the 32 bit version to install any other Microsoft Office 2010 32 bit applications

If you’re using any of the following software products,  you’ll require the 32 bit version of Office 2010. 

• Sending fax merges with the FaxTalk Fax Merge requires a 32 bit version of Microsoft Word 2010. 
• WinFax PRO with a compatible operating system (Windows XP, 2003) will function with 32 bit Microsoft Office 2010.
• WinFax is not compatible with Outlook 2010 contacts.
• FaxTalk FaxCenter Pro 8, FaxTalk Multiline Server 8 and FaxTalk Messenger Pro 8 require the 32 bit version of Outlook 2010 to use contacts**

** FaxTalk FaxCenter Pro, FaxTalk Multiline Server and FaxTalk Messenger Pro can fax using 64 bit or 32 bit Office 2010 products.

How to determine the version of Microsoft Office 2010 installed

If you are not sure what version you have installed, you can check by clicking FILE from the Word ribbon, and then click HELP.

A 64 bit or 32 bit version will be indicated in the dialog box as shown. (32 bit or 64 bit will appear after the version information)

You’ve upgraded to Office 2010 or Office 2007 and now third party Microsoft Office Add-ins or templates fail to run, this includes the FaxTalk Fax Merge Macro for Microsoft Word 2007 and 2010. You may see the following error message when you attempt to activate the macro.You have confirmed that your security settings are properly configured, however the macro does not run.

“The macro cannot be found or has been disabled because of your Macro security settings….”

additionally, one the following error messages might also appear:

“Word has encountered a problem.”

or, when attempting to compile a VBA project:

“Object library invalid or contains references to object definitions that could not be found.”

If you have determined that this error is not due to any security settings you have configured in Office 2010 or 2007 Trust Center, then you may need to delete some temporary .exd  files to correct this issue.

1. Close Microsoft Word (or other Microsoft Office product)
2. Click Start, and Run.  Then type
   %APPDATA%\MICROSOFT\FORMS
   and click OK. This will open the folder where these .exd files are located.
3. Locate any files with .exd extension and delete them.  These will be recreated as needed.
4. Restart Microsoft Word.

If all is well, no more  macro error messages!

NOTE: This fix may not apply to “Click-To-Run” versions of Office 2010.  Microsoft has acknowledged that some third party add-ins and templates will not function properly with “Click-To-Run” versions of Office 2010.