• About.cfg
• ISUtil.dll
• UNINSTAL.DLL
• WFXCTL32.EXE (2 different versions depending on operating system)
• WFXRES32.DLL
• WFXIFWPP.DLL
• WPHOST.WPI

The update should only be applied to WinFax PRO 10.03 (North America) version, and is recommended only if you are using the Fax Sharing feature where one or more client(s) are using Windows XP.  

We do not recommend installing this patch for any other purpose, as it does not solve any other issues. If you’re having a problem with WinFax not related to fax sharing under Windows XP, then this update will not fix it. If you are using version 10.03 and do not use fax sharing, this update is not recommended. Do not install this update overtop any other version of WinFax, or any non-English language version of WinFax.

Symantec’s instructions to download and install WinFax PRO 10.04 update is available here: http://service1.symantec.com/SUPPORT/faxprod.nsf/docid/2004113014595304

Situation: During the installation of WinFax, or when you reboot your computer, the WinFax PRO configuration wizard setup screen appears. When you are presented with the screen to enter your name, fax number and CSID, the screen disappears or the computer hangs/freezes. You cannot continue the setup, and you cannot start WinFax as the setup is not completed.

These steps apply to Windows XP with Service Pack 2 or Service Pack 3, and all versions of WinFax PRO and TalkWorks PRO.

Start WinFax Tools (The full version of WinFax Tools is provided to all paid subscribers to the WinFax Forums. Click here for Premium Subscription Information)

1. Click on Install & Setup Tools button.
2. Click on Fix Start Up Errors button.
3. Click YES, WinFax will automatically close if active.
4. Click OK to any messages that appear, until completed.
5. Click Fix Entry Problem on the Main WinFax Tools screen.
6. Follow the on screen instructions that appear.
7. Reboot computer when done.
8. If WinFax setup appears, continue with setup. If WinFax Setup does not automatically start, start WinFax Tools, click on Install & Setup Tools button, click Start WTNSETUP button & Continue the WinFax installation.

This error message, along with the “ WinFax is not active for this User Account. Please start the controller and try again.” error message are both related. They can only occur with version 10.02 and higher of WinFax PRO that is operating in the Windows XP environment.  This error does not appear under Windows 2000 or Windows 9x environments, or versions 10.0 or 10.01 of WinFax PRO. To determine the version of WinFax PRO you are using, click “WinFax Info” button in WinFax Tools.

This error message can occur when you are using the Windows XP Fast User Switching feature.  The reason these messages only appear under Windows XP and versions 10.02 and higher is because these versions included support for Windows XP and specifically checked for the use of the fast user switching feature under Windows XP. This feature allows you to switch between users that are logged into Windows XP, while keeping that users applications running in the background.

The problem is that if another user already has the WinFax Controller running in the background, you can’t start another WinFax instance from another users account. (If you could, it would mess up the database and probably cause data failure).  In this specific case, this message is normal. You can’t start another copy of WinFax if someone else is running it in the background.

While this is the most common situation where this message can appear, its also possible something else is wrong and you don’t use Windows XP Fast User Switching, or don’t even have other users logged into Windows. 

Usually, when you run into this message you may need to reboot of the computer. Its possible that specific WinFax PRO startup programs and service were closed down prematurely, or didn’t execute or startup properly under the current user.  A reboot of the computer should successfully restart these programs that WinFax requires to use.  If this does not solve the problem, then your installation of WinFax is likely corrupt and needs repair. 

If you continue to encounter this error we recommend using the “Fix Start Up Errors” option in WinFax Tools. ]]> http://www.getfaxing.com/winfax/2009/07/14/error-another-user-on-this-computer-is-using-winfax-please-try-again-later/feed/ 0 http://www.getfaxing.com/winfax/2009/07/08/winfax-pro-and-internet-explorer-8-ie8-compatibility/ http://www.getfaxing.com/winfax/2009/07/08/winfax-pro-and-internet-explorer-8-ie8-compatibility/#comments Wed, 08 Jul 2009 18:53:59 +0000 admin http://www.getfaxing.com/winfax/?p=269 If you’ve just upgraded to Internet Explorer 8, and now WinFax PRO 10 is no longer working as it should (closes when entering phone numbers, fails during an install when entering the CSID, or fails entering number of rings for automatic answer) then see the following link: WinFax PRO and Problems with SP2, SP3, IE7 or IE8