• Import WinFax PRO faxes and contacts. (*does not import WinFax cover pages)
• Powerful, easy-to-use fax software.
• Produce professional looking faxes with full preview and annotation.
• Access Microsoft Outlook contacts directly when sending faxes.
• Forward received faxes by email. (as PDF, TIFF or proprietary .FAX format)
• Operates as a network fax client for FaxTalk Multiline Server.
• Broadcast faxes to fax numbers and email addresses.
• Fax Merge with Microsoft Word using optional FaxTalk Merge Macro software.
• Block the reception of unwanted junk faxes.
• Developer Fax SDK to integrate FaxTalk with your custom software application.
• Voice mail and Fax back capability with a compatible voice modem using FaxTalk Messenger Pro 7.5 software.

Bundle with the FaxTalk Merge Macro for Microsoft Word

We offer a bundle package with FaxTalk Merge Macro for Microsoft Word.  Automate your faxing from Microsoft Word™ and FaxTalk FaxCenter Pro or FaxTalk Messenger Pro™. Fax broadcast from your Windows desktop by using the power of FaxTalk Fax Messenger and the FaxTalk Merge Macro for Microsoft Word. You can send faxes directly from Microsoft Word by clicking an icon. Select your prepared mail merge document with a data source, click on Send a Fax merge, select your recipients & optional cover sheet and click Merge. Send a few faxes or thousands of faxes, directly from Microsoft Word.

More info here http://www.getfaxing.com/faxtalk

Requirements:

• Compatible Windows operating system (Windows 7, Vista, 2008, 2003, XP, 2000)
• Compatible Class 1, 1.0, 2, 2.0, 2.1 fax modem.
• Compatible Voice/Fax Modem for FaxTalk Messenger Pro
• Microsoft Word XP/2003/2007/2010 for FaxTalk Fax Merge Macro option.
  

Windows Server 2003

The first problem with installation of WinFax PRO under Windows 2003 is that the printer driver support in the operating system was moved from kernel to user mode. The reason is that the use of kernel mode printer drivers can possibily cause a server to hang, result in a blue screen and require a reboot. This isn’t something you want happening on a server. Because of this possibility, Microsoft decided to block the installation of all kernel mode printer drivers in Windows 2003. During the installation of WinFax PRO, a kernel mode printer driver (also called version 2 printer driver) is added to your list of installed printers. By default, Windows 2003 won’t allow you to add this printer, and during the installation it is either ignored silently or a printer driver related error message is displayed. Fortunately, in Windows 2003 you can bypass this restriction. You can set a group policy in Windows 2003 to allow the installation of kernel mode printers. Once you’ve done this, you should be able to successfully install WinFax PRO under Windows 2003.

Windows Server 2008

 Windows Server 2008 does not support Type 2/Kernel Mode printer drivers. While the installation of WinFax (may) appear to complete under Windows 2008, the installation  will not include these printer drivers.  WinFax PRO is not compatible with this operating system.

FaxBack has recently released version 8.6 of NET SatisFAXtion server software.  WinFax PRO client support has been completely omitted in the documentation of versions 8.5 and 8.6. The last version that mentioned the ability to connect WinFax as a client was version 8.1. 

We couldn’t find any upgrade warnings in the 8.5 or 8.6 upgrade or administration documentation for users that could possibily upgrade only to find they now have a bunch of  client software that won’t connect to NET SatisFAXtion anymore.

It’s obvious that the WinFax client feature has been depreciated since version 8.1, but it’s possible that WinFax PRO clients are still “unofficially supported”  in versions 8.5 and 8.6 with use of the latest WinFax Connector.

If you have any additional details regarding compatibility with these versions please let us know.   We contacted FaxBack directly and received a reply that WinFax PRO connector had not been supported since version 8.0 (while we found a WinFax Connector update released about 2 years after the release of 8.0? and 8.1 mentions it in the documentation.

We do know that  NET SatisFAXtion version 8.0 will be retired December 31, 2009.

If you are experiencing errors installing the WinFax printer driver, such as Error Code ->1797 or Error Code->126 you may have problems with the WinFax driver files.

Symantec has a list of troubleshooting steps here, but we’ve found these are usually not always effective in solving this problem (and is very time consuming, a reinstall is usually not required). 

http://service1.symantec.com/SUPPORT/faxprod.nsf/docid/2002012814193804

Subscribers to our forums and download access to WinFax Tools can automatically check for these files and repair any errors automatically.

This error can be fixed in WinFax Tools by clicking on “Install & Setup Tools” and then, “Install Printer Driver”

Click here for more information on subscribing to WinFax Tools.

WinFax printer add failed. Error code ->1930

WinFax PRO and TalkWorks PRO requires a Windows compatible operating system such as Windows 9x, Windows NT, Windows 2000 and Windows XP, that will support Kernel Mode (Type 2) printer drivers. Microsoft VISTA and Windows 7 do not support Kernel Mode printer drivers.  While Windows 2003 does support kernel mode printers, they are blocked by default. Windows 2003 requires a policy change to allow for Kernel mode printer driver installation. You must disallow Kernel Mode blocking in Windows 2003 before you can install the WinFax printer drivers.

Our initial testing confirms that you can run WinFax PRO in Windows XP mode, but you cannot “share” the WinFax PRO printer driver with Windows 7 applications.  We successfully shared the fax modem, (and it was a software based modem!) but not the fax printer. This prevents any access from Windows 7 programs to the WinFax printer. Only the applications that are installed within the Windows XP Virtual machine can be used with WinFax to send faxes, you cannot create faxes from within Windows 7 applications. 

This limits the usability of WinFax in Windows 7.  if you require to fax from a Windows 7 application, it will not work.  Although, having Windows XP within your Windows 7 operating system saves you the expensive of having another separate computer just to run legacy Windows XP applications such as WinFax.

An alternative to WinFax PRO is FaxTalk FaxCenter Pro,  more details here

 More on Windows XP Mode with Windows 7.

Windows XP Mode is a feature that is optional on Professional, Ultimate and Enterprise versions of Windows 7. Windows XP Mode is not available in the Home Premium or Starter Editions of Windows 7. Windows XP Mode option can be downloaded at no additional charge with a qualified version of Windows 7 directly from Microsoft’s Web site here:

http://www.microsoft.com/windows/virtual-pc/download.aspx

In addition to the downloads, you’ll need a compatible processor and motherboard that supports hardware virtualization (AMD-V or Intel VT , also code named Vanderpool technology) . Microsoft has released a tool which you can download to test to see if your processor can support the AMD-V or Intel VT mode.  See Microsoft’s link above for more details.

More info on some compatible CPU’s in this post: http://www.getfaxing.com/forums/viewtopic.php?f=17&t=718

• Symantec never included the actual revision of WinFax PRO 10 (10.01,10.02 or 10.03)  on the CD ROM.  So, if your WinFax PRO CD ROM says “WinFax PRO 10.03″ its a fake. All genuine WinFax PRO 10 cd’s contain the heading ”WinFax PRO 10.0″
• If you see text with “winFAX” or “Live Update” anywhere on the CD its a fake.  The official Symantec trademarks are ”WinFax” and “LiveUpdate”, no other variations of this text should appear on the CD ROM.
• Failure to capitalize ”symantec” and “corporation”.
• An “All rights resverd” spelling error, or other spelling errors.
• Incorrect font used for WinFax PRO and Symantec logo. The current Symantec logo is consistant across all software they produce.
• Silver portion of CD is a (dull) matte finish, on the real CD it is relective (mirror surface).
• To determine if the CD is brand new and sealed – geniune WinFax PRO 10 CD’s come in a white envelope sleeve that are sealed with a sticker that may have one or more of the following: a bar code, a Symantec 5 or 6 digit product code, a brief license agreement. 
• In most cases, manufacturer information is printed on the inner rim of the CD ROM of genuine CD’s. This is usually missing on a counterfeit.
• Update patch 10.04 is not included on genuine CD ROMs. Any CD that contains the patch update to 10.04 is a counterfeit.

Example of a counterfeit CD ROM  and genuine WinFax PRO 10 CD ROM. Notice the differences in the mirror surface, the Symantec logo, and different font types. The counterfeit contains ”10.03″ version, something that is not printed on the genuine CD.  You’ll also probably see manufacturer information around the inner rim of the genuine CD ROM.  This is  likely to be missing on the counterfeit WinFax PRO CD.

This is a counterfeit poor quality copy of WinFax PRO 10.03 that appears to be created on a home deskjet printer. Note the non-reflective matte finish on the CD ROM.

 Here is the original design of the WnFax PRO 10 CD ROM used for North American releases of WinFax PRO 10.0 and WinFax PRO 10.01. This has a different design, yellow with silver (reflective) images.  This version uses the older style Symantec logo.

This image on the left is an example of a genuine WinFax PRO 10.0 or 10.01 CD ROM. Symantec updated most of its design & software boxes when they changed logo designs. Version 10.02 and 10.03 use the updated design & Symantec logo. This design also uses a reflective mirror finish on portions of the CD ROM. Lack of reflective mirror finish would indicate a counterfeit CD, or a version with the 10.04 update included on the same install CD would indicate a counterfeit.

Situation: During the installation of WinFax, or when you reboot your computer, the WinFax PRO configuration wizard setup screen appears. When you are presented with the screen to enter your name, fax number and CSID, the screen disappears or the computer hangs/freezes. You cannot continue the setup, and you cannot start WinFax as the setup is not completed.

These steps apply to Windows XP with Service Pack 2 or Service Pack 3, and all versions of WinFax PRO and TalkWorks PRO.

Start WinFax Tools (The full version of WinFax Tools is provided to all paid subscribers to the WinFax Forums. Click here for Premium Subscription Information)

1. Click on Install & Setup Tools button.
2. Click on Fix Start Up Errors button.
3. Click YES, WinFax will automatically close if active.
4. Click OK to any messages that appear, until completed.
5. Click Fix Entry Problem on the Main WinFax Tools screen.
6. Follow the on screen instructions that appear.
7. Reboot computer when done.
8. If WinFax setup appears, continue with setup. If WinFax Setup does not automatically start, start WinFax Tools, click on Install & Setup Tools button, click Start WTNSETUP button & Continue the WinFax installation.

This is a common question that isn’t always easy to answer without more details on the specific fax pages you’re actually sending or receiving. There is a possibility that transmission errors  can cause pages to be re-transmitted, increasing the overall send and receive time.  In addition, there are compatibility issues with specific types of fax devices, where the maximum fax speed may be limited due to different fax specifications such as v.34, v.32bis and v.17 (more on this later.)

WinFax and the maximum fax transmission and reception speed.

The truth is, all fax transmissions are slow when compared with today’s high speed internet. The maximum speed you can receive and send with WinFax PRO is 14.4kbps (14,400bps), regardless of the type of fax modem you use.  This is a fax specification that is called v.17. You can send a 50 page Word document via e-mail in seconds, while that same 50 page document would take almost an hour to fax using a v.17 fax.

Super G3 and v.34 fax

Some newer office fax machines support something called Super G3 (also called v.34bis), and an older fax standard called v.34, both with transmission speeds of 33.3kbps and 28.8kbps respectively.  However, most  consumer grade fax modems that you buy for your computer don’t support Super G3 or v.34.

Both Super G3 and v.34 fax are not supported by WinFax PRO, even if WinFax did support the newer Super G3 standard, chances are you don’t have the fax modem hardware to be able to take advantage of it. Super G3 is usually reserved for higher-priced office fax machines and higher-end fax modem cards.  Usually, large and medium sized businesses may have a Super G3 Fax machine, but many are still using fax machines and devices that support the older v.17 standard at 14,400bps.  About 3 out of 10 fax machines support the Super G3 specification.

If you use a Super G3 Fax, your maximum speed is 33.3kbps — that’s less throughput then standard telephone based dial-up internet access! Now that’s not so Super speed, but it does cut the transmission time in half when compared to v.17 fax, and also the initial connection and disconnection times are reduced in Super G3 Fax.  To see the benefits of a Super G3 Fax machine, you must communicate with another Super G3 Fax machine or compatible device.

The good news is its all compatible, so a Super G3 Fax Machine can talk with other types of fax machines, including a WinFax equipped computer. The lowest speed of the two machines fastest speed is the transmission speed that is set during the initial connection.

Average time to send or receive a fax page

The time it takes to send or receive a fax is based on the actual content of the fax, and how that fax is compressed during the transmission. On average, a single page will take approximately 1 minute to transmit at the WinFax maximum 14.4kbps speed (about 1/4 the speed of the fastest dial up modem internet connection).

That time will increase considerably if the fax image includes photographs, or complex images on the page. A fax with continuous white-space can be sent or received much faster when compared to faxes with a lot of text and graphics, usually a single fax page with a lot of white-space can be transmitted under 45 seconds. A lot of this time is consumed at the initial connection, start of a new page, and disconnection portions of the transmission.

How to speed it up

If you are concerned about the time it takes to send a fax. I recommend reducing the quality of the fax transmitted by sending pages in “Standard” or “Low” resolution. This can be configured in WinFax setup, under the Send options. This can reduce the sending time of faxes by as much as 50%, but the quality of the fax that is received on the other side suffers. If you use a Class 1 fax modem, you can also turn on the High Speed and 2D Compression options.  You do not have this option with a modem configured as a Class 2 or 2.0 fax modem in WinFax PRO.

When receiving faxes, you do not have control how they are received, if a fax is transmitted by the sender to you in high resolution, you will receive the fax in high resolution and it may take additional time to receive it. If two 14,400 bps machines are connecting, the entire fax transmission speed should be 14,400 bps unless there are some problems with the connection. Speeds such as 9,600 bps, 4,800 bps and 2,400 bps are also possible during error conditions. There are also 9,600 bps fax machines, so you may be receiving from an older fax machine where the maximum speed is 9,600 bps and it may be a normal condition.

Conclusion

Faxes are slow when compared to todays high speed internet access, regardless of the fax specification you’re using.  There is nothing you can do about this limitation. Computers don’t normally come bundled with a fax modem that support Super G3 (Class 2.1 type fax modem), so you can’t take advantage of the speed increase unless you spend money on an expensive fax board and use software that will support the Super G3 specification.

At the time of the writing of this article, we found a reasonably priced hardware based internal PCI and PCI express fax modem that also supports Super G3 (Class 2.1), the MultiTech Multimodem ZXP.   Multitech has been in the fax modem business for many years, and are known for reliable products. They are one of the few manufacturers that produce an internal Super G3/Class 2.1 fax modem.

If you use this fax modem with WinFax, it will not support the Super G3 fax setting, you will have to configure this fax modem as a Class 1, Class 2, or Class 2.0 fax device.

This is an error that causes an uninstall of WinFax PRO to fail.  This file is an uninstallation log file that is generated by a third party installation tool called Install Shield. Its automatically generated when you first installed WinFax PRO, so you won’t find this file on the WinFax PRO installation CD ROM. This log file contains all the information and settings that the uninstall program requires to remove WinFax, such as the program folder locations and features that you added or removed during the install process.

The problem is if you don’t have this file, or it is bad/corrupt, you won’t be able to successfully uninstall WinFax PRO.  The uninstall halts, and you can’t continue. You’re left with WinFax that may be partially installed.

Possible Solutions:

If you have an installation of WinFax on another working computer, you could copy the WFXUNIST.ISU to the computer where the problem is occuring.  However, both computers must be using the same folders and features.  If you installed the software in the same way on both machines, to the same folders, then this may  solve the problem.

The preferred solution is to reinstall WinFax PRO to the same installation folder, so the uninstall log file is recreated and any corrupt or missing files are recreated.  You should then be able to perform a proper uninstall after you’ve reinstalled successfully. We always recommend making a backup of your entire WinFax folder including any Data folders before attempting this if you require any WinFax information.

NOTE: WinFax PRO versions 10.02 and 10.03 also require that you must uninstall before you can reinstall the software, so the above method will not work for these versions as it will display a message that an existing version of WinFax is installed, and it will halt the install process. Since you can’t uninstall, you can’t reinstall.

If you are a premium support subscriber, we have our own tools available within our WinFax Tools program and in our premium download area to bypass this message and allow an install overtop the existing version.

Another option is to bypass the WinFax PRO uninstall completely and use the WinFax Clean utility, available in the Premium Downloads area. This program will completely remove WinFax and all related registry keys.

This error message, along with the “ WinFax is not active for this User Account. Please start the controller and try again.” error message are both related. They can only occur with version 10.02 and higher of WinFax PRO that is operating in the Windows XP environment.  This error does not appear under Windows 2000 or Windows 9x environments, or versions 10.0 or 10.01 of WinFax PRO. To determine the version of WinFax PRO you are using, click “WinFax Info” button in WinFax Tools.

This error message can occur when you are using the Windows XP Fast User Switching feature.  The reason these messages only appear under Windows XP and versions 10.02 and higher is because these versions included support for Windows XP and specifically checked for the use of the fast user switching feature under Windows XP. This feature allows you to switch between users that are logged into Windows XP, while keeping that users applications running in the background.

The problem is that if another user already has the WinFax Controller running in the background, you can’t start another WinFax instance from another users account. (If you could, it would mess up the database and probably cause data failure).  In this specific case, this message is normal. You can’t start another copy of WinFax if someone else is running it in the background.

While this is the most common situation where this message can appear, its also possible something else is wrong and you don’t use Windows XP Fast User Switching, or don’t even have other users logged into Windows. 

Usually, when you run into this message you may need to reboot of the computer. Its possible that specific WinFax PRO startup programs and service were closed down prematurely, or didn’t execute or startup properly under the current user.  A reboot of the computer should successfully restart these programs that WinFax requires to use.  If this does not solve the problem, then your installation of WinFax is likely corrupt and needs repair. 

If you continue to encounter this error we recommend using the “Fix Start Up Errors” option in WinFax Tools. ]]> http://www.getfaxing.com/winfax/2009/07/14/error-another-user-on-this-computer-is-using-winfax-please-try-again-later/feed/ 0 http://www.getfaxing.com/winfax/2009/07/14/winfax-oem-download-scam/ http://www.getfaxing.com/winfax/2009/07/14/winfax-oem-download-scam/#comments Tue, 14 Jul 2009 16:02:47 +0000 admin http://www.getfaxing.com/winfax/?p=300 Be aware of a current  OEM download doorway pages scam that are appearing frequently on many hacked WordPress blogs and similar sites.

What is a doorway page?

It’s a link that may look legitimate and appear on search engines like Google, but once you click them, they can link you to another Web site or page that could be totally unrelated to the original link.

We’ve encountered links where you are presented with a realistic looking “Windows Security” scanner screen, where it looks like it is scanning your computer and it reports that several viruses are detected.  Clicking anywhere on the screen, including the Cancel button forces you to download and run a file.  The truth is no virus is detected, and the screen is nothing more than a animated graphic of the scanning process fooling the user that a real Windows security scan is happening.  Of course in a state of panic, the user clicks Cancel, and it asks you to run a file. This is where they get you, the trick here is if you actually do download run this file, you’re likely to be infected with malware, or worse, a virus that could potentially delete your data. Most of these doorways are a way for a scammer to take your hard earned money, but the most common are doorway pages that link to sites which try to sell you something, like illegal software downloads. A recent Google search of “WinFax OEM” resulted in some specific examples:

Symantec winfax pro 10.03 Download Cheap OEM software 8 Aug 2009 … Symantec winfax pro 10.03. Shop for cheap OEM Computer Software. Find the lowest priced Computer Software products from 100s of different …blog.student-energy.xxx/wp-includes/js/…/ymce.php?p…winfax-pro… – Similar

Symantec winfax pro 10.4 Download Cheap OEM software

5 Aug 2009 … Symantec winfax pro 10.4. Find, shop for and buy software, business software, multimedia software, and more from Discount OEM Software.com.
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As you can see, these 2 specific links are hosted on a WordPress blog (I’ve edited the original link, to protect the owner of that domain).  The problem here is this WordPress site was compromised, the original owner is likely unaware that their site is being used as a doorway page. Once the visitor clicks on one of these links, they are re-directed to another Web site which purpose is to sell software downloads.

The spammers are using this organization’s domain as a doorway.  Not only is traffic being routed to their domain, and then re-routed to the spammer site, but they are also being used for the purpose of legitimately getting indexed quickly on search engines, like Google.  This can also damage your search ranking of your legitimate Web site once Google determines your site is being used as a doorway page.

Stuffed keywords like the following can appear on a hacked webpage:

Symantec winfax pro 10.0 smaller York Monday, August 24, 2009 Symantec winfax pro 10.0 download Buy Symantec winfax pro 10.0 Symantec winfax pro 10.0 online oem Symantec winfax pro 10.0 Symantec winfax pro 10.0 price Symantec winfax pro 10.0 crack Symantec winfax pro 10.0 software Symantec winfax pro 10.0 download download Symantec winfax pro 10.0 Symantec winfax pro 10.0 sales serial number for Symantec winfax pro 10.0 Buy Symantec winfax pro 10.0 cheap Symantec winfax pro 10.0 Symantec winfax pro 10.0 low price Symantec winfax pro 10.0 product key Buy Symantec winfax pro 10.0 Symantec winfax pro 10.0 serial number buy Symantec winfax pro 10.0 Symantec winfax pro 10.0 oem Symantec winfax pro 10.0 buy Don’t normally indulge statements from the two-stage rocket was nice, Gonzalez got married and fight back! One area of 2010, according to resolve it turns out how to invest in that Apple up. Kim Jung-hyun said in or hard drive, said the masterminds to users beyond those who got married and 1.4%. A judge allowed us pass those satisfied by hardware OEMs, where iLike experience will remain on glass. The console will be good a slimmer and Devices division, with a little Aug! buy Symantec winfax pro 10.0 Symantec winfax pro 10.0 oem serial number for Symantec winfax pro 10.0 Symantec winfax pro 10.0 rapidshare Symantec winfax pro 10.0 download Symantec winfax pro 10.0 download Symantec winfax pro 10.0 software Symantec winfax pro 10.0 crack cheap Symantec winfax pro 10.0 Symantec winfax pro 10.0 keygen Symantec winfax pro 10.0 price Symantec winfax pro 10.0 sales download Symantec winfax pro 10.0 Symantec winfax pro 10.0 download Symantec winfax pro 10.0 serial number Symantec winfax pro 10.0 product key Symantec winfax pro 10.0 torrent oem Symantec winfax pro 10.0 Symantec winfax pro 10.0 low price Around that Apple and designed to retain some conditions. wouldn’t pay extra to blast off the Cell processor. While it’s actually lived lavishly from the fish they moved to Microsoft’s Windows Mobile 7, but if they might adversely Lewis. The elder Gonzalez never had been working on Demand on Demand on your reporting. Bad news for 5 p reviews faqs guides find you have gotten trial.

As you can see, they stuff the keywords so Google, and other search engines rank these pages above other similar type pages related to Symantec WinFax PRO. Once the page has been indexed by the search engine using the above keywords, they redirect the same indexed link to a spam site.

These Web sites should never be trusted! Why? because if they will go to lengths to hack other sites to make money, they will likely use your credit card and other personal information for their benefit. In addition, If any site is offering an immediate download of WinFax, at any price, it is illegal. We’ve come across universities, colleges and other organizations that have hosted sites that redirect to these download sites, many of which included offers to download WinFax PRO and many other software titles after entering your personal information & credit card details.

If you are looking to purchase WinFax, do so from a legitimate vendor, or private third-party who can provide you with an original Symantec CD-ROM media from their existing old-stock.  Please see our Where to Buy WinFax in our Guides section for more details on this.

Usually, starting the WinFax Controller may correct this problem, in some scenarios you may need to reboot of the computer.  If this does not solve the problem, then your installation of WinFax is likely corrupt and needs repair.

If you continue to encounter this error we recommend using the “Fix Start Up Errors” option in WinFax Tools.

http://www.getfaxing.com/winfaxebay

NOTE: GetFaxing.com does not sell WinFax PRO software, The above link contains a listing of all current eBay listing with the search term “WinFax”.  We are not affiliated with any sellers (commerical, or private) of WinFax PRO software.

There are also Google Ad links to WinFax software on our support forums, please see http://www.getfaxing.com/forums/

Any site which offers you an “instant” download of WinFax PRO is an illegal site not authorized by Symantec to sell & distribute WinFax.  For your security, do not buy and download any WinFax software from any of these  ”OEM download” sites you might find in some search engines such as Google. Not only are you purchasing pirated software (if you actually get anything at all), but you risk exposing your personal credit card details to criminals.  The only authorized download reseller of Symantec WinFax PRO prior to 2006 was Digital River, which operated the online Symantec Store.  They no longer offer this download.

1. Start Message Manager.

You can start Message Manager using the same methods you use to start any other program running on your operating system. To start Message Manager, do one of the following:

From the Windows Start button Click the Windows Start button, point to Programs, then WinFax PRO or TalkWorks PRO, and then click WinFax PRO or TalkWorks PRO Message Manager.

From the Controller Right click the Controller icon on the Windows taskbar and click Start Message Manager on the menu that appears.
From the WinFax folder/program group  Double click the Message Manager icon or executable file (FAXMNG32.EXE).

From Windows Explorer or File Manager Double click the Message Manager icon or executable file (FAXMNG32.EXE).

2. On the Go menu, click Outbox. The Logs window opens to display the Outbox folder.

3. In the record list, click the message you want to put on hold.

4. On the Send menu, click Hold (for selected faxes) or Hold All (for all faxes in the outbox)

• To hold all scheduled messages in the record list, click Hold All on the Send menu.
• Held faxes are marked with an upheld palm icon in the Outbox.
• An error message will appear if you try to Hold a fax that is currently being sent. This is a normal message as you can only hold faxes that are waiting to be sent.

Note that Outlook 2007 is not compatible with WinFax PRO – you cannot use Outlook 2007 contacts with WinFax, and the fixes noted below do not resolve phonebook/contact compatibility issues with Outlook 2007 and WinFax PRO

There are three solutions to this problem

Solution #1

If you are a WinFax Forums premium member, you can download the file to fix this here:  Outlook Patch If you are not yet a member, you can find out more details on becoming a Premium Forum member http://www.getfaxing.com/services.htm#forums

NOTE: This does not delete your logs in WinFax PRO, it only removes the link in Outlook to your WinFax logs.  You can continue using your Outlook 2003 contacts in WinFax PRO. Outlook 2007 IS NOT SUPPORTED at all in WinFax PRO.

Solution #2

1. Start Microsoft Outlook 2003 or 2007
2. Click on File, Data File Management.
3. In the list, you will see “WinFax Logs“, if so, Select “WinFax Logs” from the list and click “Remove“.

4. Verify you selected “WinFax Logs” and then click “Yes” to confirm removal of the data-file.  (WARNING: Be sure you only select and remove the WinFax Logs folder)

NOTE: This does not delete your logs in WinFax PRO, it only removes the link in Outlook to your WinFax logs.  You can continue using your Outlook 2003 contacts in WinFax PRO. Outlook 2007 IS NOT SUPPORTED at all in WinFax PRO.

Solution #3

If you can’t perform the above steps because Outlook won’t start properly (crashes, hangs) after installing WinFax PRO 10.0x, then try the following steps:

1. Open the Control Panel.
2. Double-click the Mail icon. (If the MAIL icon does not appear, try switching to CLASSIC VIEW)
3. Click on the Data Files button.
4. Select “WinFax Logs” from the list and click “Remove”. (If you are using Outlook 2007 you will need to click on the Data Files tab first.)
5. Verify you clicked ”WinFax Logs” and then click “Yes” to confirm removal of the “WinFax Log” data-file.   (WARNING: Be sure you only select and remove the WinFax Logs folder)

NOTE: This does not delete your logs in WinFax PRO, it only removes the link in Outlook to your WinFax logs.  You can continue using your Outlook 2003 contacts in WinFax PRO. Outlook 2007 IS NOT SUPPORTED at all in WinFax PRO.

Shown above is a typical internal PC fax modem and a DSL modem

At one time, fax/modems were a common hardware item that were bundled with many pre-built PCs.  In an effort for computer manufacturers to reduce prices, and because of the decline of dial-up Internet modem usage, fax/modems are not usually bundled with a computer and must be purchased seperately as an add-on. While dial-up internet still being used, it’s rapidly being replaced by high speed internet service, such as DSL.  The DSL modem that is usually supplied to you when you subscribe uses the high frequency (25 kHz – 1 mHz) of your telephone line for internet service.  The lower frequency (4 khz and below) is used for use for regular telephone calls (voice), fax and data calls.

So the question is, if I have a modem for my DSL connection, I should still be able to send a fax with WinFax, right?

The answer is no, with an exception.

During the 1980s, modem manufacturers started adding the ability to fax with their dial up modems. You could send faxes directly from your computer with fax software that could communicate directly with the fax modem.  Soon after, they added the ability to receive faxes. By the mid to late 1990s, most PCs came bundled with a fax/modem which could both send and receive faxes at speeds up to 14,400 bps. During this time, all the modem manufacturers came up with a few standards, we can call it a ”language”, for faxing via the PC.  These standards still exist today, and are available in different variations.  Class 1, Class 2, and Class 2.0.  If you have a modem that supports Class 1, Class 2 or Class 2.0 then it is a fax/modem. Some fax modem models will support only one class (usually Class 1) , or multiple classes (such as Class 1 and Class 2.0). 

To use WinFax PRO, you need a modem that has the ability to understand at least one of the fax classes.  DSL Modems are specifically designed to use the high frequency of the telephone line (25 kHz and up) and they are not designed to communicate to the computer using any of the fax classes. This is why you cannot send a fax via DSL using fax software on your PC.   A DSL Modem that supports a fax class does not exist. 

I’ve sent faxes before using my DSL Modem, how was this possible if you say DSL modems don’t support fax?

When you send or receive an “internet” fax (using a service like eFax), it isn’t actually being sent or received by your DSL modem. When you send a fax through the internet , your fax is routed to someone else (it’s uploaded to a internet fax service) which then handle the actual faxing.  In simple terms, its like you going to a nearby Kinko’s/Staples/Copy place, handing them the pages you want faxed, and paying them to feed the pages into a fax machine and dial the fax number for you. Of course the Internet Fax service does this process in the background and its completely automated, so it may appear your DSL modem is sending a fax but its only providing the means of getting your document to the Internet fax service.

Is there an Internet fax service for WinFax PRO?

Yes, this is the exception where you can use your DSL Modem to send internet faxes with WinFax PRO 10 (actually, all you need is a high-speed internet connection and WinFax PRO 10). A company called Concord Fax offers a plug-in for WinFax that adds Internet Fax service for WinFax PRO. If your interested in pricing or other details, contact Concord Fax. They are no longer actively promoting this service anymore, but I believe it still active for current WinFax users.

http://www.concordfax.com/support/faqs/winfaxprofaq.aspx

Conclusion

So, you have a few choices with WinFax PRO faxing.

Either you purchase a fax/modem that has Class 1, Class 2 or Class 2.0 capability (I’ll post information about choosing a fax modem in a future blog entry), or, use the Concord Fax plug-in to send faxes using WinFax PRO. 

Using WinFax PRO with a fax/modem provides you the ability to have full control of the faxes you send or receive, you eliminate the costs of a  monthly fax service and you can benefit from a flat rate or long distance savings plan from your telephone company. It also provides an added security that only you and recipient will see the fax you are sending/receiving.

If you do add a fax/modem to your PC (internal, or external), ensure you add the appropriate DSL filter to it. These devices filter out everything above 4 kHz frequency since you do not want the 25kHz-1Mhz frequency being heard by the fax modem. This would cause faxes to fail. A filter should be installed on every telephone, fax/modem, telephone answering device, or any other telephone device that uses the low frequency band (4 kHz and below). Some installations of DSL may not require the use of filters (Dry-loop DSL/Naked DSL). Check with your Internet provider if filters are required, if so, they can provide them for you.

DSL Modem Setup

Shown above is how a typical desktop phone should be connected with the appropriate DSL Filter supplied by your Internet Service provider. An internal or external fax/modem (not shown here) should be configured in the same method.

If you decide you don’t want to install a fax/modem to use WinFax PRO, the only way to send a fax is subscribing to a third-party fax service.  Discard WinFax and use the Web interface the fax service provides, or the software they provide you. There are dozens of services available, some are better than others and some also provide toll-free numbers for you to receive incoming faxes.  Some are pay-per-use, and some are monthly fees based on a limited amount of fax pages you send or receive. You would have to evaluate how many faxes you expect to send and receive to determine if this is of value to you.

A subscription to the WinFax Forums gives you access to all our WinFax Support forums, and includes use of our exclusive WinFax Tools application, download access to fax modem drivers and many other related WinFax downloads. For more details on subscribing to our service, please visit:  http://www.getfaxing.com/services.htm#forums 

1. Subscribe to WinFax Tools here with your Paypal account : http://www.getfaxing.com/services.htm#forums
2. Download WinFax Tools and save Winfax Tools to your desktop or other location.
3. Start WinFax Tools. Click “Check for Updates” to update WinFax Tools to the latest version (included with your subscription, enter your user id and password to access the download)
4. Click WinFax No Pages Fix. Click Yes to start the check. Click Yes to check compatibility settings. This option checks to ensure all the settings for WinFax are configured for Windows XP.
5. Click OK to the “Done processing” message.
6. Click Fix Viewer DLL Security button.  Click OK to continue. (NOTE: A Windows XP security update from April 2010 makes this option obsolete, but if you should NOT skip this step. If WinFax Tools detects the security update has already been applied by a Windows XP update, it will report this.)
7. Click “Fix Entry Problem” button. Follow the on-screen instructions.
8. Reboot computer.  NOTE: A reboot is necessary for the changes to be applied by Windows XP.
9. If you continue to experience problems, visit our forums at http://www.getfaxing.com/forums and post a message. A technician can provide you additional assistance. (Forums support is included with your subscription)

I recently picked up a Magicjack, you might have seen the commercials on television, its a USB device that plugs into your computer that allows you to plug a telephone into it, giving you a dial tone so you can make telephone calls using a regular corded or cordless telephone. The difference is the telephone call is routed via your computer to the Internet, using the Magicjack service.

The big advantage to the Magicjack service is its price, and the ability to hook up almost any type of household telephone. The Magicjack retails for $39.99 and includes 1 year of US & Canada unlimited incoming and outgoing calls.  They also claim that service after 1 year is only $19.99.   Yes, you also get an incoming telephone number, where you can pick from dozens of area codes across the United States (Canadian area codes are not yet available).

My first test was with voice calls on a Notebook (Core 2 Duo, T5200, 1.6Ghz, 2GB RAM) with Microsoft Vista SP1.  The installation was completely plug & play, I simply inserted the MagicJack into a free USB port and it turned on and begin downloading the installation program for Vista.  Within a few minutes, the software was installed successfully. I registered on-line and selected my incoming telephone number. A lot easier than I expected it to be.  I plugged in a regular corded telephone, picked it up, and got a dial tone!  I dialed a number, and sure enough it worked.  My first voice call quality was comparable to a regular land-based telephone line, if there was a difference I couldn’t really tell.   I tested incoming by dialing my new Magicjack number. The telephone rang, and the Caller ID appeared on the telephone display. So far, so good.

My next test was on an older Pentium III, 450Mhz, 768MB PC running Windows XP Service Pack 3.  I use this PC for my Skype calls as well, so I expected some conflict or performance problem.  I plugged the Magicjack into my USB Hub, and sure enough, the Blue LED lit and it began installing the software.  Within minutes it was configured and ready to go.  I didn’t have to repeat any of the registration process, since my phone number was already configured.  Surprised, outgoing calls seemed to work perfectly.

I’ve been using MagicJack now for voice calls for about 2 months and in the most part, it works as advertised. You will encounter quality issues if your Internet connection slows down. I tried the service on a 1MB down/768b up ”Lite” DSL service, and for the most part, voice quality was reasonable. In some calls, the person would complain they couldn’t hear me properly but I could hear them fine.  On a faster 4MB down/1MB up Internet DSL service, overall the call quality was good but I would have problems with some calls due to bandwidth issues.  Usually the problem was with the caller hearing me.

Faxing using MagicJack with WinFax PRO

I checked with the people at MagicJack directly and they claim that faxing isn’t supported. I believed them, since I know that a fax call isn’t as forgiving as a voice call if there is any drop in quality. I thought I would try it anyway, so I unplugged the fax modem telephone line and plugged it directly into the Magicjack.  I started up WinFax PRO and send a fax as I normally would on the regular telephone line, sure enough it dialed andstarted to send a fax.  I tried a simple 1 page WinFax quick cover page, it worked.  I then tried faxing a multiple page fax.  It failed.  I then tried a 1 page fax again, and it failed.  I started adjusting the settings in WinFax.  I turned off High Speed Compression (2D), ECM for sending and ECM for receiving.  I adjusted the Maximum Transmission speed to 4800 bps or 2400 bps.  This did seem to improve the success rate, but it was still giving me problems with some faxes.  After trying several different combinations, I came to the conclusion that faxing may or may not work using the MagicJack.  Send 10 faxes, if your lucky, maybe 50% may go through if they are short/1 page faxes.  Once you increase the number of pages, or the amount of data on each page, you risk a greater chance of a failure. Results probably will vary depending on the call quality and your PC’s performance.  I did not try incoming faxes, but I would expect similar results. If anyone has had better success please post your comments!

Some things I don’t like about the MagicJack

• If you call a number that is BUSY, you don’t get a busy signal.  You get silence followed by a dial tone.
• There is no uninstall for the MagicJack software.  When you plug it in, it will automatically install device drivers. However, the good news is that MagicJack will only start with Windows if the actual device is plugged in.  If you do remove the MagicJack from the USB port, the MagicJack software does not start (but the device drivers are still installed).
• There is no normal method to close the MagicJack software while it is active.  I haven’t really had any reason to do this, but in some cases you may only want to have MagicJack active when you want to use it, not all the time. (Yes, you can close it using End Task from the Task Manager)
• The MagicJack software window opens when you use it. (You can’t keep it minimized and out of the way)

Overall opinion of MagicJack

I like it, but wouldn’t use it as a replacement to my regular land-line considering you need a computer on 24/7, plus a working (fast) Internet connection 24/7.   Its great for a 2nd line, or just for making long distance calls to friends and family.  It is an excellent value at $39.99 for the initial cost, and $19.99 for the additional years of service.  Not recommended for faxing with WinFax or any other fax software, and definitely not for data usage (such as credit card authorizations, modems, data transmission etc.)