WinFax PRO Support

Frequently Asked Questions About WinFax PRO.

What happened to WinFax PRO?

The first and original version of WinFax was developed in 1990 by the Canadian company, Delrina. The company was eventually purchased by Symantec in 1996. The last version of WinFax PRO to be developed was version 10 in 2001. Symantec continued to sell WinFax PRO 10 for the next 5 years until it was eventually discontinued in 2006.

Where can I buy WinFax PRO?

WinFax PRO is no longer sold as at the retail level or directly from Symantec. There are some dealers that may have new old stock (NOS) of WinFax PRO. Beware if you purchase any CD-ROM without a manual or original box. There are many counterfeit CD-ROMs being produced, especially for popular discontinued software such as WinFax PRO. We have an article on our site which shows the differences between a real CD-ROM and a fake.

Is there a WinFax PRO upgrade available for Microsoft Windows 8, 7 or Vista?

No upgrade exists for WinFax PRO. WinFax PRO was discontinued by Symantec in 2006, just prior to the official release of Microsoft Vista.

Does WinFax PRO work with Microsoft Windows 7 or 8?

No, any Microsoft Windows operating system developed after Windows XP is not compatible with WinFax PRO. Microsoft Windows 7, Vista, Windows 8 is not compatible with WinFax PRO due to some of the changes made to the operating system.

Can I install WinFax PRO in Windows 7, 8, Vista to have access to my phone books and fax data for later retrieval, printing and viewing?

Yes, it is possible but there are several options in WinFax that can generate errors when operating under these operating systems. We can assist you in moving your existing faxes and phone books from your old PC to your new PC and install WinFax PRO so it can be easily used in Your new operating system. Contact us for rates.

Does WinFax PRO with with Microsoft Windows 7 and Windows XP Mode?

Our initial testing confirms that you can run WinFax PRO in Windows XP mode, but you cannot “share” the WinFax PRO printer driver with Windows 7 applications. We successfully shared the fax modem, (and it was a software based modem) but not the fax printer. This prevents any access from Windows 7 programs to the WinFax printer. Only the applications that are installed within the Windows XP Virtual machine can be used with WinFax to send faxes, you cannot create faxes from within Windows 7 applications. This limits the usability of WinFax in Windows 7. if you require to fax from a Windows 7 application, it will not work. Although, having Windows XP within your Windows 7 operating system saves you the expensive of having another separate computer just to run legacy Windows XP applications such as WinFax. Using WinFax in a virtual machine is not recommended.

Windows XP Mode is a feature that is optional on Professional, Ultimate and Enterprise versions of Windows 7. Windows XP Mode is not available in the Home Premium or Starter Editions of Windows 7. Windows XP Mode option can be downloaded at no additional charge with a qualified version of Windows 7 directly from Microsoft’s Web site here: http://www.microsoft.com/windows/virtual-pc/download.aspx

Does WinFax PRO work in a virtual machine, such as Oracle’s VM Virtual Box?

Yes, just as Windows XP Mode in Windows 7, WinFax PRO will run properly with a properly configured virtual machine. However, the same restrictions apply as in Windows XP Mode. Only applications within the virtual box are accessible by WinFax PRO. WinFax PRO also requires some processing power to send and receive faxes, so if you are using a Virtual Machine you want to ensure your PC has the available memory and processing power to accomplish this task.

What can I use to replace WinFax PRO now that I am using Windows 7 or Windows 8?

If you’ve replaced an older machine that already had an existing fax modem its likely you’ll also need to purchase and install a fax modem on the new computer. Most newer machines no longer include fax modems as an option and they must be purchased separately. Some older fax modems may not work with the newer operating system such as Windows 7. If you’re using a 64 bit operating system, you’ll need a fax modem that includes 64 bit drivers. If you have only one fax line and require an inexpensive fax modem, we provide a USB Fax Modem that is compatible with both 32 and 64 bit Operating systems for use with FaxTalk FaxCenter Pro, more details here.

Do you have phonebooks stored in WinFax that you need exported to dBASE .DBF, Comma Separated Values .CSV, Comma or Tab delimited, or Microsoft Excel 2003/2007/2010 spreadsheet format?  No longer have Symantec WinFax PRO installed to export the data? We can help.  We can also convert your WinFax phonebooks for use with FaxTalk or Outlook ready format. You send us the original phonebook files, and we convert them to the format of your choosing.  We can even repair a corrupted phonebook. Contact us for your specific needs

We have noticed an increased number of links to fake (pirated/illegal) WinFax software. These links contain malware and viruses. We also noticed fake links to file torrents. There is no such product as WinFax for Windows 7 (x64). These are fake torrents and contain virus/malware. There is no version of WinFax software that will support any x64 operating system or Windows 7/Vista. Stay away from these links!

A Fake WinFax PRO 10.03 CD ROM in a paper sleeve

If you purchased WinFax software and have a questions regarding if it is fake or not, let us know and we can check it out for you. If you purchased a download of Symantec WinFax PRO, it is an illegal copy and could contain malware.

WinFax PRO is no longer being sold & distributed by Symantec and the only way to purchase a legitimate version is 2nd hand (used) or New Old Stock (NOS) from a retailer.

There are also counterfeit CDs in existance, and they are poor quality copies of the original. Don’t get ripped off by purchasing a WinFax PRO CD! The picture above is an image of an actual FAKE / COUNTERFEIT WinFax PRO CD. If in doubt, ask the seller to send you a picture of the actual CD they are selling. Compare it with the picture here. It is difficult to determine the fake from a real CD if you have never seen an authentic CD, but once you compare the two, the differences are easy to spot.

The first clue is if your CD contains the version of WinFax PRO. All official CDs will only list version 10.0 on the CD. Authentic CDs do not include version identifiers 10.02 or 10.03. This is not listed on the CD anywhere. Official CDs are on silver “shiney” surface where “WinFax PRO” is printed. A dull matte-finish is a fake CD.

Get fast and professional support for Symantec WinFax PRO. We’re WinFax experts, we’ll setup, configure or repair any WinFax PRO installation or setup for you and have it ready to send and receive faxes again. If we cannot resolve your issue we’ll refund 100% of your service fee. Your satisfaction is guaranteed.

• We fix annoying and cryptic WinFax error messages.
• We fix problems when WinFax suddenly shuts down or cannot start.
• We fix problems printing or attaching files to WinFax PRO.
• We can export, import WinFax faxes & WinFax phonebooks.
• We fix misleading “Not enough disk space” error messages when copying or moving log entries.
• We verify WinFax setup for use with Windows XP Service Pack 2 & 3.
• We repair WinFax errors due to file corruption and failed installations.
• We troubleshoot WinFax Send & Receive problems with your fax modem.
• We repair WinFax Printer drivers with Windows XP/2000/2003
• We can configure WinFax Fax Sharing across your network using Windows XP/2000/2003 (for Host & Clients)
• ACT! phonebook integration (ACT! 6 or lower)
• Fax merge and much more!

Our WinFax PRO Remote Support Service connects you remotely via a secure connection with a Symantec WinFax PRO™ expert to resolve almost any type of Symantec WinFax PRO™ related problem you might have. You connect to us via our secure Remote control software that we provide to you

Visit our Web site at :  http://www.getfaxing.com/services.htm

This is a question we get quite often, there are many manufacturers (HP, Dell, Brother, Canon & Lexmark) that are combining a printer with a fax machine and scanner, these are called MFPs (Multi-function printers) or All-in-One Devices.  These are common in small business and home office environments.  These printers usually do come with some sort of “fax” software that is bundled when you install the drivers for the printer device. You can use these devices to send and receive faxes through your computer  or directly as a stand-alone office fax machine (some even include a telephone handset).  Unfortunately, the software that is bundled with these devices are basic and are limited in features. At the least, they usually have the ability to send and receive a fax, keep a records of faxes you’ve sent & received, and have the ability to print your faxes.  We’re often asked if you can you use WinFax PRO or other software instead of the primative bundled software?  The answer is usually and often No. The hardware & software designed for these multi-function printers are proprietary to the manufactuer, and the drivers included with the printer as specific to that model of printer. These multi-function printers are not considered “Fax Modems” and do not interface with the computer as a standard Class 1 or 2.x fax modem would. This is the reason that WinFax PRO and other fax software do not detect these devices.

You can still use these multi-function printers in conjunction with a fax modem and WinFax PRO. You can use the scanner feature to scan documents, and, of course, to print your faxes.

WinFax printer add failed. Error code ->1797 or 126 and other error codes.

If you are experiencing errors installing the WinFax printer driver, such as Error Code ->1797 or Error Code->126 you may have problems with the WinFax driver files.

Symantec has a list of troubleshooting steps here, but we’ve found these are usually not always effective in solving this problem (and is very time consuming, a reinstall is usually not required). 

http://service1.symantec.com/SUPPORT/faxprod.nsf/docid/2002012814193804

Subscribers to our forums and download access to WinFax Tools can automatically check for these files and repair any errors automatically.

This error can be fixed in WinFax Tools by clicking on “Install & Setup Tools” and then, “Install Printer Driver”

Click here for more information on subscribing to WinFax Tools.

WinFax printer add failed. Error code ->1930

WinFax PRO and TalkWorks PRO requires a Windows compatible operating system such as Windows 9x, Windows NT, Windows 2000 and Windows XP (32 bit only) that will support Kernel Mode (Type 2) printer drivers. Microsoft VISTA and Windows 7 do not support Kernel Mode printer drivers.  While Windows 2003 does support kernel mode printers, they are blocked by default. Windows 2003 requires a policy change to allow for Kernel mode printer driver installation. You must disallow Kernel Mode blocking in Windows 2003 before you can install the WinFax printer drivers.

Incompatible = any 64 bit operating system, Windows Vista, Windows 7, and later operating systems.

Compatible  = Windows XP (32 bit), Windows 2003, Windows 2000, Windows NT 4.1, Windows 9x, Me

Don’t get duped into buying a counterfeit WinFax PRO 10 CD ROM.  Here is how you can tell the difference from a “real” CD ROM and the obvious fakes. If you purchased your Symantec WinFax PRO with a box and manual, chances are it is the genuine item. If you purchased a “loose” CD ROM, usually referred as “OEM”, then you should check for the following:

• Symantec never included the actual revision of WinFax PRO 10 (10.01,10.02 or 10.03)  on the CD ROM.  So, if your WinFax PRO CD ROM says “WinFax PRO 10.03″ its a fake. All genuine WinFax PRO 10 cd’s contain the heading ”WinFax PRO 10.0″
• If you see text with “winFAX” or “Live Update” anywhere on the CD its a fake.  The official Symantec trademarks are ”WinFax” and “LiveUpdate”, no other variations of this text should appear on the CD ROM.
• Failure to capitalize ”symantec” and “corporation”.
• An “All rights resverd” spelling error, or other spelling errors.
• Incorrect font used for WinFax PRO and Symantec logo. The current Symantec logo is consistant across all software they produce.
• Silver portion of CD is a (dull) matte finish, on the real CD it is relective (mirror surface).
• To determine if the CD is brand new and sealed – geniune WinFax PRO 10 CD’s come in a white envelope sleeve that are sealed with a sticker that may have one or more of the following: a bar code, a Symantec 5 or 6 digit product code, a brief license agreement. 
• In most cases, manufacturer information is printed on the inner rim of the CD ROM of genuine CD’s. This is usually missing on a counterfeit.
• Update patch 10.04 is not included on genuine CD ROMs. Any CD that contains the patch update to 10.04 is a counterfeit.

Example of a counterfeit CD ROM  and genuine WinFax PRO 10 CD ROM. Notice the differences in the mirror surface, the Symantec logo, and different font types. The counterfeit contains ”10.03″ version, something that is not printed on the genuine CD.  You’ll also probably see manufacturer information around the inner rim of the genuine CD ROM.  This is  likely to be missing on the counterfeit WinFax PRO CD.

This is a counterfeit poor quality copy of WinFax PRO 10.03 that appears to be created on a home deskjet printer. Note the non-reflective matte finish on the CD ROM.

 Here is the original design of the WnFax PRO 10 CD ROM used for North American releases of WinFax PRO 10.0 and WinFax PRO 10.01. This has a different design, yellow with silver (reflective) images.  This version uses the older style Symantec logo.

This image on the left is an example of a genuine WinFax PRO 10.0 or 10.01 CD ROM. Symantec updated most of its design & software boxes when they changed logo designs. Version 10.02 and 10.03 use the updated design & Symantec logo. This design also uses a reflective mirror finish on portions of the CD ROM. Lack of reflective mirror finish would indicate a counterfeit CD, or a version with the 10.04 update included on the same install CD would indicate a counterfeit.

Why are faxes so slow to complete when sending or receiving?

This is a common question that isn’t always easy to answer without more details on the specific fax pages you’re actually sending or receiving. There is a possibility that transmission errors  can cause pages to be re-transmitted, increasing the overall send and receive time.  In addition, there are compatibility issues with specific types of fax devices, where the maximum fax speed may be limited due to different fax specifications such as v.34, v.32bis and v.17 (more on this later.) Read the rest of this entry »

Error message: “Unable to locate the installation log file C:\Program Files\WinFax\WFXUNIST.ISU” during WinFax PRO uninstallation or “WFXUNINST.ISU is missing or corrupt.”

This is an error that causes an uninstall of WinFax PRO to fail.  This file is an uninstallation log file that is generated by a third party installation tool called Install Shield. Its automatically generated when you first installed WinFax PRO, so you won’t find this file on the WinFax PRO installation CD ROM. This log file contains all the information and settings that the uninstall program requires to remove WinFax, such as the program folder locations and features that you added or removed during the install process. Read the rest of this entry »

In this article I will describe some of the challenges of installing WinFax PRO with a Windows 2003 Server, and also the use of Terminal Services/Remote Desktop Services.

Read the rest of this entry »

This article will help you perform an install or reinstall of  WinFax PRO 10 with Windows XP Home edition or Windows XP Professional with Service Pack 2 or Service Pack 3.  All versions of WinFax PRO will install under Windows XP (all service packs).  With the support of WinFax Tools and this article, you can accomplish an install of WinFax PRO 10 with Windows XP.  This article is not for Windows 7, Vista, or any 64 bit Windows operating system including 64 bit Windows XP.  WinFax PRO is not compatible with these editions of Windows.  

NOTE: If you are using a Windows XP computer that is connected to the internet, We recommend you upgrade your Windows XP to the latest service pack 3, so you have the latest security fixes in Windows XP.

The North American (English) WinFax PRO 10 installation CD-ROM is available in a few different installation releases, they are:

• WinFax PRO 10.0 (old Symantec logo in upper case on setup screen)
• WinFax PRO 10.01 (old Symantec logo in upper case on setup screen)

• WinFax PRO 10.02 (yellow-black logo, white Symantec lowercase on setup screen)
• WinFax PRO 10.03 (yellow-black logo, white Symantec lowercase on setup screen)

Note: WinFax PRO 10.04 is not available on a CD-ROM installation. 10.04 is available as an update file to version 10.03 only. If you have purchased a WinFax PRO 10.04 CD ROM, or a 10.03 WinFax PRO CD ROM with the 10.04 update on it, it is likely you are using a counterfeit CD ROM.

You should first determine what version you are installing, as there are some known issues with specific versions that you should be aware of.  This can be accomplished by checking the box packaging, the version is listed on the bar code at the bottom of the box or on the envelope sleeve. You can also check by looking at the installation dates on the installation CD-ROM.  You can easily determine if you have WinFax version 10.02 or 10.03 by looking at the Symantec logo in the Setup screen during the installation process.  A white Symantec logo is version 10.0 or 10.01, a yellow/black current Symantec logo is version 10.02 or 10.03.

Note: Versions 10.02 and 10.03 versions were modified to handle a specific Windows XP feature called “Fast User Switching“, however, older versions 10.0 and 10.01 will still install and function under Windows XP.

Preparing the installation

1. Log in as an administrator

If not already done so, log in to Windows XP as an administrator, or an account with administrator access. If you have Windows XP fast user switching enabled, make sure no other users are active with programs running in the background.  Your Windows XP may automatically log the default user, so if you are not sure if your account has administrator access, you can start WinFax Tools and click the WinFax Info button. This will display if you are logged in as an administrator.

2. Close all active programs

Close all active programs that you can.  WinFax has external links (or “hooks”) to several programs, like ACT! 4.0,2000,2004 and Microsoft Office 97-2003.  We recommend you close all programs when you install WinFax, especially your Outlook e-mail. In most cases you can leave your antivirus turned on, but if you know how to temporarily turn it off, do so during installation if you are sure your using an ORIGINAL (legitimate) Symantec WinFax PRO CD ROM.

3. Insert WinFax CD-ROM

Insert your WinFax CD ROM.  If you have the CD auto-start turned on, you’ll be automatically presented with a WinFax PRO selection screen with several options.  Close and exit this screen, since we’ll be launching the installation setup program directly. We don’t need any additional programs active during the installation of WinFax.

4. Manually start the installation setup.exe file

Click Start, Run, click Browse and locate the WinFax folder on the installation CD-ROM , and locate and select the SETUP.EXE in this folder, click Open and OK to start the installation.

If everything goes well, you should see the WinFax setup dialog box like the graphics shown above, and a progress bar that should reach 100%. The setup should prompt you with the Welcome message with an option to Continue.  Now, go ahead and complete the installation.

If you’re not so lucky, you’ll be presented with a blank screen and setup does not even start.  Don’t try starting Setup.exe again, because if it is stuck, running it again will only cause multiple copies of the same program open, and if you continue trying, you’ll end up with non-responding system (which you’ll eventually have to reboot)

InstallShield fails to start, clicking Setup.exe does nothing

If you get no setup dialog box, and nothing appears to happen when you double-click SETUP.EXE, then you may have a problem with the InstallShield install process. WinFax PRO 10 uses a third-party install and uninstall utility called “InstallShield version 5.5″ to perform the install and uninstall processes.  Its possible your InstallShield 5.5 Engine files are corrupt, out-dated, or another program or service that is conflicting with the InstallShield 5.5 startup process.

 Try the following steps, proceeding to the next suggestion if the setup does not start.

• Reboot the computer and try starting Windows XP again, but this time press & hold down the SHIFT key while Windows is booting.  The SHIFT key being depressed during bootup prevents all startup programs from running.  Make sure all programs are closed, especially Outlook and Outlook Express. Now try reinstalling WinFax.
• If that did not help, try to copy the contents of the “WinFax” folder on the installation CD-ROM to a temporary location on the hard drive (like C:\WinFaxInstallImage), then reboot the computer and execute “setup.exe” from that temporary location you just copied the files from the CD ROM to.
• Try temporarily lowering your screen resolution & color depth, to 1024×768 or lower and 256 colors or lower. Yes, as strange as it seems this sometimes can cause InstallShield setup to fail to start properly.
• If this does not help,  read this document and update InstallShield 6 Engine files and delete any temporary files as mentioned in this technical document. Follow the steps for version 6.0 InstallShield engine.
• If you tried all the above and you still cannot start the install, we recommend you consult with a technician at the WinFax Forums and they can provide specific instructions you can use with the help of WinFax Tools.

Sometimes a fax can appear stuck or faxes fail to send when you submit them. This can be caused due to corruption in the default WinFax send, receive and outbox log.

Repairing a log or phonebook database in WinFax can now be accomplished with ease using WinFax Tools.

Before rebuilding any data in WinFax please backup your entire DATA folder (or entire WinFax folder) where all your WinFax files are located.  We recommend this in case of any failure during the rebuild/repair process.  If you’re not sure where your WinFax files are located, WinFax Tools can determine the location of your DATA folder for you, click on WinFax Info. Read the rest of this entry »

If you’ve sent a large number of faxes and you want to stop all of them, you can do a simple “HOLD ALL” in WinFax to stop the sending of all faxes in your outbox. Read the rest of this entry »

An important update to all WinFax PRO fax users 

UPDATED NEWS : Microsoft releases “ActiveX Killbits” Security Patch for XP February 9th, 2010 (See below)

A security flaw (called a Remote Buffer overflow) with a specific ActiveX Control that is used by WinFax PRO was reported. This type of security flaw is fairly common with ActiveX controls, and effects many programs out there. Recently the same security risks were identified in Facebook & Yahoo Music ActiveX controls. The flaw allows a script (on a Web page that you visit) to execute a program on your computer. When these risks are identified, Microsoft releases a security update to the operating system that fixes these holes. Read the rest of this entry »

 Does Outlook 2003 or 2007 Crash when you exit Outlook? Did this problem start after you installed WinFax PRO 10? If so, check to see if you have “WinFax Logs” linked in Outlook 2003 or 2007. 

Note that Outlook 2007 is not compatible with WinFax PRO – you cannot use Outlook 2007 contacts with WinFax, and the fixes noted below do not resolve phonebook/contact compatibility issues with Outlook 2007 and WinFax PRO

There are three solutions to this problem Read the rest of this entry »

Shown above is a typical internal PC fax modem and a DSL modem

At one time, fax/modems were a common hardware item that were bundled with many pre-built PCs.  In an effort for computer manufacturers to reduce prices, and because of the decline of dial-up Internet modem usage, fax/modems are not usually bundled with a computer and must be purchased seperately as an add-on. While dial-up internet still being used, it’s rapidly being replaced by high speed internet service, such as DSL.  The DSL modem that is usually supplied to you when you subscribe uses the high frequency (25 kHz – 1 mHz) of your telephone line for internet service.  The lower frequency (4 khz and below) is used for use for regular telephone calls (voice), fax and data calls.

So the question is, if I have a modem for my DSL connection, I should still be able to send a fax with WinFax, right? Read the rest of this entry »

If you’ve recently upgraded or installed updates for your Windows XP computer that included one or more of the following; Internet Explorer 8, Internet Explorer 7, Service Pack 2, or Service Pack 3, or any Security Updates and you use WinFax (WinFax PRO versions 10, 9, 8 or TalkWorks PRO 2,3), you may have encountered a problem entering fax numbers in a WinFax phonebook. You may have also encountered various problems (dialog boxes disappearing, closing, General Protection Faults) during the installation or setup of WinFax - such as, entering a fax number, an IP address, dialing settings, area codes, passwords, or CSID (Caller Station Identifer). Read the rest of this entry »

I recently picked up a Magicjack, you might have seen the commercials on television, its a USB device that plugs into your computer that allows you to plug a telephone into it, giving you a dial tone so you can make telephone calls using a regular corded or cordless telephone. The difference is the telephone call is routed via your computer to the Internet, using the Magicjack service. Read the rest of this entry »