Support, News and Updates

Support

Why am I receiving a fax from a Happy FaxTalk User?

Did you receive an unwanted fax with the heading “A Happy FaxTalk User”?

  • We never send unsolicited fax or e-mail spam.
  • If you received a unsolicited fax with the heading ‘A Happy FaxTalk User‘ it did not originate from us ‘GetFaxing.com’
  • See below for more information.

What is FaxTalk?

FaxTalk is fax software used to transmit and receive faxes directly using a computer and telephone line. For over 25 years, Thought Communications FaxTalk software has provided reliable and low cost faxing for businesses, home offices and individuals. GetFaxing.com is an authorized re seller of the FaxTalk fax software from Thought Communications.

If you received a fax with a “CSID” (Calling Station Identifier) heading that includes “A Happy FaxTalk User”, please be assured the fax did not originate from GetFaxing.com. We are not a fax broadcaster. We do not send unsolicited faxes or provide any type of third party faxing services on behalf of any company or organization. We’re an independent company providing businesses and individuals fax software, fax modem hardware and fax support services.

The ‘Happy FaxTalk User‘ heading you see on the fax page is the default message that is set during the initial installation of the FaxTalk fax software. Legitimate businesses will replace this information to include their own contact information (company name, fax and/or phone number etc.) It is possible that an error or oversight during the setup of the FaxTalk software caused this setting to remain as the default.  The content of the fax should contain enough information to contact the organization sending you these faxes.

We hate spam too, especially fax spam.

We are not sending you these faxes. You probably found this page by searching for ‘Happy FaxTalk User’. 

To stop receiving these faxes, your first step is to contact the sender of the fax directly using the information that is presented on the actual fax. You can also use the caller id that appears on your phone or fax machine.

Our customers that are using this fax software are expected to follow all local/state/provincial laws in regards to the transmission of faxes. We will refuse sales and service to any customer that use the software for unsolicited “fax spamming” purposes.

Filing a complaint

If you cannot get the sender to stop sending you faxes after contacting them you should contact your local government authority for more information on ‘junk faxes’ or ‘fax spamming’ laws. You may file a complaint directly for violations.

In the United States (FCC.gov)

https://www.fcc.gov/consumers/guides/faqs-about-junk-faxes

In Canada (CRTC.gc.ca)

https://crtc.gc.ca/eng/phone/telemarketing/

 

Leave a reply