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#5161

JohnD
Participant

windows has to be able to detect the modem before winfax will even see it. So, first make sure Windows XP has the modem installed properly and you can see it, and perform a diagnostics test in Windows.

I suggest looking at some of the technical pages at
http://www.modemsite.com

here are a few pages to look at:

http://www.modemsite.com/56k/pci.asp
http://www.modemsite.com/56k/trouble.asp

also make sure no other software is loaded in Windows that is taking control of the modem that you may not be aware of…