Fax Software

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#5255

admin
Keymaster

if nothing is showing in your printers, that indicates that your Printer Spooler is not re-starting after it has been stopped by WinFax.

During the installation of WinFax, WinFax will stop the windows printer spooler so it can install the 2 winfax specific printer drivers, somewhere during this process the installation of the printer driver fails and/or the printer spooler cannot re-start.

when you go to control panel / printers, and the printer spooler is NOT running, you will see no printers installed. They will all be missing.

you can manually start the printer spooler by clicking on START, RUN and typing “NET START SPOOLER” and enter

at this point, the spooler should start properly and printers should appear in the control panel/printers again.

If you get a message during installation that WinFax cannot “Stop the spooler”, then you can click START, RUN, and type “NET STOP SPOOLER” to stop the spooler service.