Fax Software

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I’m assuming your using WinFax PRO 10 since you’re using a Photo Quality printer driver.

WinFax PRO 10 is available in 5 possible versions, 10.0, 10.01, 10.02, 10.03 and 10.04. In addition, the macro (WinFax PRO icon you see in Word) can also be different in each version (and can be easily changed from the stock installation of WinFax PRO)

I have not come across the problem you are experiencing, but to troubleshoot this I would first check to see if the versions of WinFax PRO are exactly the same, and then check the version of macro installed (wfword2k.dot) file that is installed in Word’s STARTUP directory.