Fax Software

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Also, I have seen cases where some HP printer software that is active will cause the printer spooler to not stop. This may be preventing the WinFax printer drivers from installing properly. You might have to close the HP software, then manually stop the spooler then attempt the WTNSETUP process again.

You can also attempt to install the two WinFax printer drivers manually by double-clicking INSTPRNT.EXE from the WinFax folder.