Fax Software

Community Forums

#5296

JohnD
Participant

Upgrading WinFax from 10.0 to 10.01 wasn’t necessary, unless required to fix a specific issue with sending fax attachments via e-mail.

Are you sure the version of WinFax prior to applying the update was 10.0 as indicated in Help, About? If the versions were mis-matched, its possible you’d get a problem with a specific DLL file because you are now running some files that are specific to 10.01 that are mixed in with 10.02 or 10.03 specific DLL files.

When you run WinFax Tools on that computer and click the “WINFAX INFO” button, what version is indicated?

If you have not yet done so, I’d suggest making a backup of your entire WinFax folder, this should contain your data folder. You can see the folders listed of your default data path by clicking “WINFAX INFO”