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@germaine wrote:

Thanks your reply.

I am using v10.0 (2000.02.14)

Yes, I have reinstalled the printer drivers for Winfax but with no effect.

Is the problem possibly a symptom of incompatability with Windows XP?

Yes, version 10.03 is better designed for Windows XP. Version 10.0 was released over 1 year before the release of Windows XP.