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#5597

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Keymaster

You may want to consider using our remote technical service, we can take a look at the issue and resolve it (if not, we refund your service fee)

as for Outlook 2003, there is a problem with the WinFax Logs configured in Outlook. You will need to disable the WinFax Logs.

Here is what you need to do in Outlook:

First, check to see if you have the “WinFax Logs” linked in Outlook, if you do, remove them.

1. Start Microsoft Outlook 2003 or 2007
2. Click on File, Data File Management.
3. In the list, you may see “WinFax Logs”, if so, Select “WinFax Logs” from the list and click “Remove”.
4. Verify you selected “WinFax Logs” and then click “Yes” to confirm removal of the data-file.
WARNING: DO NOT REMOVE ANY OTHER ENTRIES!

NOTE: This does not delete your logs in WinFax PRO, it only removes the link in Outlook to your WinFax logs.
You can continue using your Outlook contacts in WinFax PRO.

If you can’t perform the above steps because Outlook won’t start properly after installing WinFax PRO 10.0x, then try the following steps:

1. Open the Control Panel.
2. Double-click the Mail icon. (If the MAIL icon does not appear, try switching to CLASSIC VIEW)
3. Click on the Data Files button.
4. Select “WinFax Logs” from the list and click “Remove”.
5. Verify you clicked and “WinFax Logs” and then click “Yes” to confirm removal of the “WinFax Log” data-file.