Fax Software

Community Forums

#5629

Anonymous
Member

That is definately the cause of the problem. You should only have one copy of WFXCTL32.EXE process running.

You’ll need to end the WFX*.* tasks in your Task Manager.
(some names of WinFax processes)

FAXMNG32
WFXMOD32
WFXSWTCH
WFXCTL32
WFXSNT40

Once you’ve done that, you may also need to disable the WinFax Service if you have it started.

To disable the WinFax PRO service in Windows XP:

Click Start, and then click Control Panel.
Double-click Administrative Tools, and double-click Services.
Double-click the WinFax PRO service, and click StartUp.
Choose Disable from the “Startup Type” box, and click OK.
Click Close, and then close the Control Panel.

Then, follow the steps to rebuild your logs and phonebooks.

To manually rebuild the Log and Phonebook files

Exit all open programs.

If you are running Windows NT, Windows 2000 or Windows XP, stop the WinFax PRO service.

Click Start, point to Find, and click Files or Folders. The Find dialog box appears.

From the Look In drop-down list, select the drive to which you installed WinFax PRO.

In the Named field, type rebuild.bat and click Find Now. Windows displays all files matching the search criteria.

Double-click the Rebuild.bat file. A dialog box appears, prompting you to select a database to rebuild.

Locate the Data folder. By default it is in the C:Program FilesSymantecWinFax folder.

Select the .wfb file, and click Open to start the repair process.

Click Close.

Repeat this process for all other .wfb files. These are the phonebook and log files.

When all .wfb files have been rebuilt, close the Find window.

If you continue experiencing difficulties, find and run Optimize.bat instead of Rebuild.bat.

Edited By Moderator on 1155166652