Fax Software

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The fax numbers are stored in 10 digit format. I went to my other client and tried the same thing and the +1 (618) is still being added to the number by the Host.
I don’t know what is wrong with Client 1 but it keeps flagging the fax number as “You must specify a telephone number or destination” unless I add a 1 to the number.
I am not sure what to do. I am thinking about removing and reinstalling WinFax on the Host but am afraid that I won’t be able to connect with a client afterward.