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Yes, the full error message is “Cannot open the data file: incorrect file name or file not exists.”

The receive file isn’t being created, so either you have a problem writing to the folder where your received faxes are stored (permission problem, hardware problem etc.) OR you’ve run out of receive slots in your DATA folder. Our support tool with a premium subscription , WinFax Tools, can check your DATA folder to see if you’ve reached the limit of received faxes in your DATA folder. Another possibility would be a corrupt log file which would require a rebuild on the logs.