Fax Software

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#6041

Anonymous
Member

What version of WinFax are you using? and what operating system? If your using WinFax PRO 10.0x try resetting the toolbars by using the Maintenance Utility (see below)

Toolbars are missing or appear dimmed in the Fax Viewer

Situation:
When you view a fax in the Fax Viewer, the toolbars are missing or they appear dimmed.

Solution:
Symantec is aware of this problem. Currently, there is no known solution.

As a workaround, use one of the following procedures:

NOTE: You will need to re-enable or reset the toolbars each time the Fax Viewer is opened.

Disable, and re-enable all toolbars

In the Fax Viewer, click the View menu, and click Toolbars. The toolbars will disappear.
Click View and click Toolbars. The toolbars will re-appear correctly.

Disable, and re-enable specific toolbars

In the Fax Viewer, click Tools, and click Customize Toolbars.
Uncheck the toolbar or toolbars that you are having problems with, and click OK. The specific toolbars disappear.
Click the Tools menu, and click Customize Toolbars.
Reselect the toolbar or toolbars that you are having problems with and click OK. The specific toolbars will re-appear correctly.

Reset the toolbars using the Maintenance Utility

NOTE: This will remove any changes that have been made to the toolbar.

In Message Manager, click the Tools menu, and click Maintenance Utility.
Click Restore Default Settings, select Fax Viewer Toolbar, and click Reset. You will receive notification that the registry key has been successfully removed.
Click OK, click Close, and click Close again. You will be asked if you want to start the Message Manager.

Edited By Moderator on April 28 2005 at 21:47