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I was in that for over an hour yesterday, hence my frustration level. We are in an area where some of the calls in our area code are long distance and require 1-area code-number. However, if the call is a local call, we cannot dial the 1-area code, the phone will not accept that. I am having a lot of difficulty even getting the program to dial the 1 (message on the line “you must first dial a 1 or a 0 to place this call”. On the few occasions I did get the one to dial, the long distance code would not completely dial, it dials too fast and does not complete. The only way I can see to make this work is we’re going to have to set up two locations, one for local and one for long distance, which is fine, but I still cannot get the pause in the dialing to get the long distance code to work.