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Thanks for your help. Here’s what I finally had to do. I had to set WinFax to use WinFax dialing properties, then change from default to dial as entered, then enter the number in the phone book as 12125551212,1234 and that worked. If I had it dial as default or under Windows it showed the 1 but would not dial it, and we’d get the “You must first dial a 1 or 0 for this number” when dialing. Seems to be working now though.