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Hi there,

Thanks for your response.

To answer you questions:

1) the modem is on COM3 and is functional. The modem responds to the call and also the diagnostics pass OK. I have not changed the WinFax configuration to NOT use TAPI. I will try this today (if this is not too complicated) and report.
2) my video card is ati 9600XT. I’ve tried running the system with standatd VGA and the problem persistsed.

Thanks again.