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that is the first time I heard of this problem. Symantec changed the way it sends email starting in version 10.01 (which was pulled due to problems) in version 10.0, email is sent using the EXE format (so all users can read the file) In 10.01 and above it uses the FXM format, so the user needs to have a WinFax viewer installed.

Here is the document from Symantec on this:


Are both dates/versions the same when you check Help, About? Were they both installed from the same CD install?