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Thanks for your response. my modem is a “Generic SoftK56 Data, Fax, Voice.” It is on COM2 of an AMD Duron-based motherboard.
I am picking my way through some printouts from Symantec’s knowledge base on connectivity problems including one sent to
me by a service tech at Symantec–previously mentioned.

Your comment about initialization-string changes is interesting, I will look for comments about that in the Symantec info.

I like some of the new features in 10.03 and so I will try to get it
configured correctly before I give up and go back to 9.x.