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#6574

Anonymous
Member

An alternative to access your sent and received faxes as attachments…

How to store fax images as attachments when logs are corrupted

Situation:
You cannot recover your logs after trying all the recovery procedures, including DELFIX -REBUILD and restoring from backup. You still want to access your fax images and have them readily available.

Solution:
This procedure should only be used if you cannot restore your logs, and you must have access to the fax images in Message Manager. Take the following steps to import your fax images as attachments:

In Message Manager, click the Go menu, and then click WinFax Attachments.
Double-click New Folder and create a folder called Send and one called Receive.
Click the Send folder you just created, and then double-click Create New Attachment.
Click Select, and then go to the folder containing your fax image files. This folder is usually ..Program FilesSymantecWinFaxData (for WinFax PRO) or Program FilesSymantecTalkWorksData (for TalkWorks PRO).
Type *.fxd next to File Name, and then press Enter. This will list all the image files of sent faxes. Each file represents one page of a fax.
Select the first file, and then press Shift+End. This will select all the files. Click Open.
The message “Multiple attachments have been selected…” appears.
Click No. This will import the fax images into the Send folder you created in step 2.
In the Attachments screen, click the Receive folder created in step 2, and then double-click Create New Attachment.
Click Select, type *.FXR next to File Name and press enter. This will list all the image files of received faxes.
Select the first file, press Shift+End. This will select all the files.
Click open. You see the message “Multiple attachments have been selected….” Click No. This will import the fax images into the Receive folder you created.

NOTES:
Storing your fax images as attachments will not list the information that appeared in the logs, such as dates, names and phone numbers. Right-click any attachment and select Properties to see additional fields.
If required, type this information in the Description and Keywords fields. You can then sort on these fields. For example, you could enter a date in the Description field and the sender’s name in the Keywords field.
This method stores each page as a separate attachment. However, if you have the time, you can go through all your fax images to see which were multiple-page faxes, and then import these faxes as single multiple-page attachments.