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@mark harvey wrote:

We have spent hours on the phone/web with Symantec and have gone thru the whole manual uninstall process, but still have it listed. After all the tedium, we don’t want to try a reinstall until we have completely cleaned the machine.

There is a free tool which will erase failed programs in the Add/Remove Programs area. It’s called Tweakall. It does a lot more than that, but you can check it out.