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Happens alot if you have two of the same brand of modem (e.g. use the same driver) or have both modems set on the same port (e.g. tapi). Best possible setup for this is one internal modem and one external serial port (NOT usb) modem, the brands Zoom and US Robotics ive had the most success with. Also go into tools>program setup>modems…> and make sure you dont have both modems set to TAPI, find out wich com port there on and set one to com# and other to TAPI should help out alot 😀