Fax Software

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#6763

Anonymous
Member

From ModemSite Web Site:

Smartlink drivers not fully compatible with Windows XP Service Pack 2:

I’ve received report that after update to SP2 the modem will still connect to the Internet, but will not produce any sound through the speaker for call progress and handshake. Other reports include inability to dial at all; inability to use the modem in fax mode; fax software (including Microsoft Fax) does not recognize the modem at all. Additionally, some users have reported XP crashes hard on modem hang-up – unplugging the PC being the only ‘recovery’. Modem-on-hold does not work. These reports involve both PCI and USB models. XP Service Pack 2 updates the Smartlink modem to driver version 3.80.1.0 – which is the problem. The new driver on the Smartlink site (see top of page) addresses the problems with the SP2-bundled driver.

Further feedback indicates: Smartlink modems may work properly with the SP2-included driver on a clean install of XP/SP2, but fail on an upgrade. Systems that are upgraded to XP SP2 have the problem – which may be solved if you upgrade to the newest driver. The problem might be avoided if, prior to starting the SP2 upgrade, you physically remove and uninstall the Smartlink modem; then, after SP2 upgrade is complete, re-install the modem.

Here is a list of files used by the Smart Link modem:
mtlmnt5.sys, mtlstrm.sys, ntmtlfax.sys, recagent.sys, slcoinst.dll, slextspk.dll, slrundll.exe, slserv.exe, slgen.dll, slntamr.sys, slnthal.sys & slwdmsup.sys

I would suggest updating your driver using the files available at Smart Links Web Site.

Windows XP Drivers:
http://www.smlink.com/content.aspx?id=147