Fax Software

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A common problem…there are a couple of items you can try, however, Symantec won’t disclose more info because if they do you could easily convert a “WinFax Basic Edition” version to a full version fairly easily.

This is what Symantec has to say on the issue:

Install the correct language update:

Installing an update for a language other than the language you are running can cause this problem to occur.
Download and install the correct language update, and then restart the computer.

Run Wtnsetup.exe

Exit all open programs and stop the WinFax PRO service if running Windows NT.
Click Start, point to Find, and click Files or Folders. The Find dialog box appears.
Select the drive on which you installed WinFax PRO/TalkWorks PRO from the Look In drop-down list.
In the Named field, type wtnsetup.exe and click Find Now. Windows will find and display all files matching the search criteria in the lower half of the Find dialog box.
Double-click the Wtnsetup.exe file and follow the prompts through reconfiguring WinFax PRO/TalkWorks PRO.
Restart the system for the changes to take effect.
Restart WinFax PRO or TalkWorks PRO.

The third option is to simply reinstall overtop your existing version. This should correct the problem.