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Santa, you know what funny I found ? try to uninstall and re install it again, because it happened to me, everthing was working and I believe that I did a norton ghost and put the ghost again and the clients could not connect to the host I did not know what to do , my head was exploding because I followed every step by step on symantec help, I already installed the patch and nothing so with a magic uninstallation and re installation everthing went to normal
it could be your case, I am not saying that is but it does not hurt to give a try
good luck