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I tried your suggestion and I worked!! I also went back and undid the changes like Moderator suggested and it continued to work.
While I was following the Symantec document until I got to Section 6 step 9 I noticed that I hade made a mistake before; in section 5 step 9, instead of having the check mark in Remote Activation, I had it in Remote Launch, I don’t know these settings well enough to be able to tell if that was my whole problem before.
But at least it works now.