Fax Software

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Have signed up for caller ID. So my thought is I can block certain numbers that are using commas. I have reproduced the error by faxing faxes to my office with and without commas. These faxes come through fine on the host, but the ones with commas crash the client machines. Any way to modify the program to use a different deliminator such as a carrot? Did symantic open source the program when the sundowned it? Or am I stuck looking into a new fax program? And if so, what would you recommend? Thanks for your time!