Fax Software

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If the problem is specific to CSID with a comma, then Caller ID will not allow you to block any call because a Caller ID is different from a fax CSID. The Fax CSID can be changed to anything the user wants by modifying either the fax program or fax machine setup for CSID.

Symantec did not release source code for WinFax PRO
As for alternate fax software, there is Snappy Fax (although I am not aware of the networking features) and ActiveFax which has a fax sharing feature but is much more expensive solution.

If you now have subscribed to Caller ID, you should try it again to see if the Name is actually populated with the actual Callers ID name instead of the CSID and then try again from the clients to see if that resolves (avoids) the problem.

Edited By Moderator on 1213793906