Fax Software

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the version has to be the same on client(s) and host.
you cannot upgrade 10.00, 10.01 or 10.02 to 10.04. If this was done, you need to uninstall and reinstall. The only version that can be upgraded to 10.04 is version 10.03.(Unfortunately, the upgrade patch doesn’t bother to confirm what version you are using before it applies the update)

If you are not using Windows firewall, then you need to ensure whatever firewall you are using is not blocking WinFax. Norton Internet Worm Protection (if you are using Norton Anti Virus) can also prevent WinFax from communicating with the host)

You also need to ensure that your users have access to DCOM and it is enabled on both clients and host