Fax Software

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You need to ensure that the new install is in the same location as the old (previous) install. It looks like you may have installed in both a SymantecWinFax and WinFax directory under Program Files. Depending on the version of WinFax you install, the default could be C:PROGRAM FILESWINFAX or C:PROGRAM FILESSYMANTECWINFAX. This is something to check.

If everything else fails, You might want to submit your backup archive for premium WinFax support. Might be able to recover your files…