Fax Software

Community Forums

#7433

admin
Keymaster

Yes, these entries in you log are corrupt and are causing a problem. We’ve found that rebuilding does not resolve this issue, as any “new” faxes do not appear in the log when these corrupt entries are present.

Our process with Premium Support usually (depending on the setup) is create a new message store, move all the items to the new message store (except the bad ones) , exit WinFax, and then delete the default log files in winfax, allow winfax to create a new set of default logs, and then move the data back to the default logs (depending on the amount of faxes, since you shouldn’t have many faxes in your default message stores to begin with)

Also very important : Always have a back up of your directory structure(winFax directory) before you attempt any of this.