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#7668

admin
Keymaster

ok do you have two files in that same Symantec Shared/Common folder,

{9EDF9769-166F-11D2-A813-0080C7373510}.RMA
{9EDF9769-166F-11D2-A813-0080C7373510}.MSI

?

In the WinFax folder, you should have a similar file, with the MSI extension

{4BAA3DC1-DCB0-11D2-9E6B-00805FCDA91F}.MSI

Do you see these files?