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I opened the modem options in the control panel.

I see that I can “remove the modem” in the modems tab of the “phone and modem options” dialogue box or I can “disable” the device in the general tab of the modem properties dialogue box.

Are any of these methods what you have suggested for removing the existing modem prior to installing the new one?

If yes, which one of the above methods is recommended and do i still physically remove the modem chip from the interior of my computer?

If yes, how is this done – I have never operated on my computer before but am daring enough to do so

thanks so much