Fax Software

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No Answer is reported by the modem, not WinFax (or any other fax software you might use to dial out and send a fax)

check your dialing settings, ensure you are dialing the proper long distance and area codes to make an outgoing connection. If you are in an office where you might need to dial a 9, or another number to make an outgoing call, make sure this is setup in your prefix dialing setup

if dialing is correct, then you may be experiencing a problem with the modem itself. Usually this can be related to the fax modem drivers installed (incorrect, or not updated for the proper operating system if a operating system upgrade was performed)