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I appreciate your response. My modem is an Agere Systems PCI Soft Modem. Since my posting, as my situation was dire, I actually hired someone to attempt a virtual diagnosis. They could not figure out the problem so we decided to uninstall and reinstall the software which worked. The folks I hired apparently backed up my files, folders, etc. and yet when trying to reconnect that data could not locate and/or put everything back where it belongs. Now I have a real mess.