Fax Software

Community Forums

#8189

admin
Keymaster

Do you see the WinFax dialog box appear when a call is coming in? or does WinFax not do anything when the phone rings? If it does nothing, then its possible there is a problem with WinFax or with the modem itself.

To test if the problem is WinFax related or not, you need to test the modem to see if it detects incoming calls, it will display a “RING” message when an incoming call is detected.

There is a simple test you can use to confirm if your modem is actually detecting a incoming call , it can be done by following these steps:

http://service1.symantec.com/SUPPORT….2360304