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#8301

JohnD
Participant

no dial tone error indicates that the modem isn’t detecting the dial tone to continue dialing. The cause of this can be many things, such as an incorrect modem driver if using a software based modem, or plugging the cable incorrectly to the wrong output. Also, if the phone line has a voice mail option this can sometimes cause the modem to incorrectly detect the line with “no dial tone”. Its also possible that your dialing settings are incorrect, so when WinFax sends a fax it is dialing some prefix that isn’t required.

I would suggest testing the modem in Hyperterminal, this can give you additional clues.

here is information on how to accomplish this:

http://service1.symantec.com/SUPPORT/faxprod.nsf/0/2001040612202004